Skip to main content

We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

Note: We are working to get our vendor on site, we apologize for the delay and are working as hard as we can to get our hubs up and running.

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

Read more
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

banner

Rebates & offers

Whether you're buying a home, remodeling or just looking to spend less, you can use PSE's valuable rebates and offers to save on energy efficiency upgrades to your living space. The more energy-efficient your home becomes, the lower your bills can get.

For personalized advice, call an Energy Advisor at 1-800-562-1482, Monday through Friday from 8 a.m. to 5 p.m. Download a complete overview of all residential energy efficiency rebates and programs.

These rebates apply to existing single family properties only. Single-family new construction, multifamily (5 or more attached units) and commercial accounts are not eligible.

View our rebates for multifamily buildings, apartments or condos.

View our rebates for businesses.

View our income eligible programs.

appliance
Appliances
Clothes dryers and front load washers.
EV Flex
EV Charger

Rebates on electric vehicle home chargers.
EV Flex
Flex EV

Enroll your EV charger, save energy, and earn reward.
Flex Rewards
Flex Rewards
Join Flex Rewards and get paid to save energy!
Flex Smart
Flex Smart
Enroll your smart tech, save energy, earn rewards.
heating icon
Heating
Keep your home warm for less.

Line drawing of a house with a power button in the center
Home Electrification Assessment
Find out how to electrify your home.
insulation icon
Insulation
Seal and insulate your home to lower heat loss.
manufactured home icon
Manufactured homes
See rebates for manufactured homes.
Contractor
New construction
High performance homes incentives.
energy assessment
Online energy assessment
Do you know how much energy you're using?
smart temp
Smart thermostat
Manage your home's energy usage.
water heating
Water heating
Save big on energy-efficient water heating systems.
window icon
Windows
Inefficient windows can waste energy.
income-qualified higher rebates
Ask an Energy Advisor

For personalized advice, contact an Energy Advisor.

Or call 1-800-562-1482.

PSE Marketplace

PSE Marketplace

Visit the PSE Marketplace to purchase energy efficient products and receive your PSE rebate instantly.

Must be a qualified PSE residential customer to receive the PSE rebate.


PSE Marketplace

PSE Flex

Visit PSE Flex to join this smart approach to meeting our region’s growing energy needs.