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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

Progress continues throughout the day with over 150 crews in the field working to restore power. So far, we’ve restored almost 90 percent of our customers’ power since the onset of the storm.

Now that we’ve completed repairs to nearly all transmission lines and substations, our focus is on the neighborhood distribution lines serving smaller pockets of customers. This repair work is often time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time. We still have nearly 1,000 individual damage points on the system that we’re working to repair, which collectively takes time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored. Please know we’re working around the clock until all customers are restored.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Flood safety

If you live in a low-lying area near a body of water, you may be in a flood zone. Follow these tips to keep yourself and your family safe.

In the event of a flood:

  • If you smell natural gas, leave the area and call 911 or PSE at 1-888-225-5773 immediately.
  • If your gas meter becomes submerged in flood waters, report it by calling us at 1-888-225-5773.
  • Stay out of flooded basements. Energized wiring or electrical outlets below the water line may pose a hazard.

After the flood:

  • Call PSE at 1-888-225-5773 if flooding causes water levels to cover your natural gas meter. We will need to check the meter and the regulator to ensure it has not been affected by the water. If the appliances themselves were not flooded, they may continue to be used.
  • Appliances that have been flooded must be inspected by a licensed HVAC technician or plumber before they can be used again.
  • If gas was shut off at the meter, it can only be turned back on by PSE.
Flood