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November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

How we keep the gas system safe

Safety is our top priority when it comes to designing, constructing, operating and maintaining our natural gas system. We monitor the system every day of the year, 24 hours a day.


Gas system inspections

We frequently patrol, survey and inspect every foot of our gas mains and services – all the way up to your gas meter – with sensitive instruments. These inspections meet or exceed all regulatory requirements. Neighborhood gas system inspections are conducted by PSE employees and by Hydromax USA.

We ensure our employees or contractors are easy to identify by:

  • PSE identification badges
  • Clothing clearly labeled with the PSE Logo
  • Business cards with contact information
  • Vehicles marked with a PSE logo or dual PSE logo and contractor logo

If you wish to verify the identity of the technician or have questions regarding the process, please call 1-888-577-2788 or email gasinspections@hydromaxusa.com.


Safe design and operation

PSE adheres to strict federal and state safety requirements governing the design, construction, and operation of our pipeline system. These regulations require the creation of comprehensive design, material, and construction specifications that are applied any time a new pipeline is built. Once in service, additional programs cover the safety of the pipeline and the public at large. Finally, PSE continually inspects and monitors the integrity of the pipeline system so that appropriate maintenance and replacement projects can occur to ensure the continued safe operation of the system. Please contact publicsafety@pse.com if you’d like more information about these integrity programs. If you’re reporting a gas leak, do not send an email; call our 24-hour customer service number 1-888-225-5773, so that we can dispatch a technician immediately.


Training and public education

We regularly train employees, contractors and emergency first responders so they are prepared to respond in the unlikely event of a natural gas emergency. We also educate customers and the general public about the importance of safety around natural gas. For more information or to request training, please contact publicsafety@pse.com.

 

Gas Inspector

Hydromax Drive Vehicles