As a regulated utility, electric and natural gas tariffs are on file with the state Utilities and Transportation Commission (UTC). The tariffs outline PSE services and rates. Any changes to the tariffs require review and approval of the (UTC).
As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.
We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.
Our crews will continue to work around the clock until the last customer is restored.
November Wind Storm
Customer Updates
Progress continues throughout the day with over 150 crews in the field working to restore power. So far, we’ve restored almost 90 percent of our customers’ power since the onset of the storm.
Now that we’ve completed repairs to nearly all transmission lines and substations, our focus is on the neighborhood distribution lines serving smaller pockets of customers. This repair work is often time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time. We still have nearly 1,000 individual damage points on the system that we’re working to repair, which collectively takes time.
As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored. Please know we’re working around the clock until all customers are restored.
Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.
Report and track power outages online
- Online outage reporting: pse.com/outage
- Outage map: pse.com/outagemap
- myPSE mobile app: pse.com/app
- For general outage information, see: pse.com/advisories
- For outage preparedness tips, see: pse.com/storm
