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November Wind Storm

Damage assessment and restoration efforts continue

Crews and hundreds of support staff continue their around-the-clock work to restore power to those who remain out as a result of yesterday’s damaging windstorm.

As of 6 p.m., we have 354,733 customers out of power. Power has been restored to more than 170,000 customers since the start of the storm. However, due to extensive wind and equipment damage, power for some customers may be out for an extended period. We are updating our outage map with the best information available and will continue to provide updates as restoration progresses. Our focus for tonight continues to be on transmission lines to critical infrastructure and public safety.

Crews continue to survey damage on the ground and helicopter patrols will resume tomorrow morning. Our first step in restoring power is damage assessment: getting a look at what’s been done to the system and determining the extent of repairs that are needed. We will provide restoration updates as information becomes available.

Crews from other utilities from Washington State, British Columbia, Idaho and Oregon have all shown up to assist in the repair of our electric system. Support from these outside agencies ensures that PSE restores power to our communities as soon as possible.

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Power quality

We’re committed to providing you with electric power that meets our high standards for safety and reliable quality. If you suspect a decline in power quality at your business site, don’t delay—it can potentially impact critical elements such as communications, lighting, operations and data.

Detecting power quality issues

These symptoms can help you determine if you’re experiencing a service disruption or other problem with power quality:

  • Flickering lights
  • Noisy radio or telephone reception
  • Flashing clocks or processor resets
  • Data loss or computer shutdowns
  • Unexpected equipment shutdowns
  • Damaged equipment power supplies

Power quality problems may be caused by:

  • The electric system that provides your service
  • Appliances with design or manufacturing defects
  • Software error
  • Operator error

Other contributing factors, such as improperly grounded equipment, may amplify otherwise minor issues.

Power Quality

Problem solving tools

When you investigate power quality problems, it’s important to identify three key elements: the nature of the disturbance, contributing factors and how your equipment is being affected.

Once you’ve collected that information, try our convenient problem-solving tools for immediate assistance.

• Search our Power Problems and Solutions table which addresses many common issues and recommends a variety of potential solutions.

  • If your problems are persistent or repetitive, download and print this Issue Log to gather facts and track them over time. This information will help PSE to evaluate your specific issues and determine viable solutions.
  • If you are having trouble narrowing down your problem’s key elements, use this Technical Checklist to troubleshoot from a technical perspective and help identify its source

We can help

If you’re experiencing an issue with power quality that requires PSE’s attention:

  1. Use our problem solving tools above to gather vital information that will help us understand your specific issue(s).
  2. Call PSE Business Account Services at 1-888-225-5773 and select option 3 or send an email to mybusiness@pse.com. When you contact PSE, please provide this information
    • Your name
    • Business name
    • Business site address with ZIP code
    • Phone number
    • Contact preference (phone or email)
    • A brief description of the problem
  3. A PSE business advisor will take your information and one of our local engineers will contact you.
Power Quality