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November Wind Storm

Letter to our customers

To our customers without power: we know you are frustrated. The limited information we have been able to provide on-line, and the fact that you do not yet see our crews working in your neighborhood, is causing you to wonder what is happening.

This system was so strong that it was comparable to a hurricane and did unprecedented damage to our high-voltage transmission system – the poles and wires that carry electricity from where it is produced to the communities we serve. Without fixing those lines first, we cannot get power back into many neighborhoods. Much of this work takes place in hard to reach, remote parts of western Washington.

We have 143 line crews working around the clock – 3.5 times what we have usually, thanks to crews from other utilities in Washington, Oregon, Idaho and Canada.

 

Progress continues

Throughout the morning crews made steady progress restoring power to customers impacted by Tuesday’s windstorm. Notably, power has been restored to an additional 10 substations and 9 transmission line segments allowing restoration of power to many schools, critical infrastructure and medical facilities. However, we understand that for those still affected it remains incredibly challenging, especially with the cold conditions. For customers needing support, please check with your local government or call 211 to find warming shelters and other resources. King 5 also has this list of resources.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

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Rebates & offers

Whether you're buying a home, remodeling or just looking to spend less, you can use PSE's valuable rebates and offers to save on energy efficiency upgrades to your living space. The more energy-efficient your home becomes, the lower your bills can get.

For personalized advice, call an Energy Advisor at 1-800-562-1482, Monday through Friday from 8 a.m. to 5 p.m. Download a complete overview of all residential energy efficiency rebates and programs.

These rebates apply to existing single family properties only. Single-family new construction, multifamily (5 or more attached units) and commercial accounts are not eligible.

View our rebates for multifamily buildings, apartments or condos.

View our rebates for businesses.

View our income eligible programs.

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Ask an Energy Advisor

For personalized advice, contact an Energy Advisor.

Or call 1-800-562-1482.

PSE Marketplace

PSE Marketplace

Visit the PSE Marketplace to purchase energy efficient products and receive your PSE rebate instantly.

Must be a qualified PSE residential customer to receive the PSE rebate.


PSE Marketplace

PSE Flex

Visit PSE Flex to join this smart approach to meeting our region’s growing energy needs.