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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

A total of 153 line crews and 30 tree crews were out in full force today, focused on the neighborhood distribution lines that serve smaller pockets of customers. They were reporting additional damage at many locations, which will need to be repaired as well. Much of this work is time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored.

We know many of you are wondering what is happening in your area. As crews get onsite, they will be entering more specific information about restoration times on the outage map. This may take time as we still have just over 700 locations with damage.

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Needing help with your energy bills?

Many people face challenges keeping up with energy costs. If you’re struggling with your energy bill, our bill assistance programs and free home weatherization services can make a real difference. Check our income guidelines to see if you qualify.

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Step 1
Get Enrolled

Haven't enrolled yet? Our Bill Discount Rate and HELP Programs can help you pay off the balance of that bill.

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Step 2
For More Assistance

If you’re already enrolled in Bill Discount Rate and HELP, check out LIHEAP and Home Weatherization Assistance.

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Step 3
Additional Options

If you're not eligible for payment assistance programs, don't worry! We still have options to help you lower your energy bills.


Step 1 - Enroll in PSE's Bill Assistance Programs

Bill Discount Rate
Our Bill Discount Rate provides ongoing help on your monthly energy bill.
bill assistance
PSE Home Energy Lifeline Program (HELP)
PSE HELP provides assistance for residential customers to pay energy bills.
bill assistance
Past Due Bill Forgiveness
Our Forgiveness plan can help erase past due balances after 12 on-time payments.
bill assistance
Check your status

Already apply for Bill Discount Rate, PSE HELP, or Past Due Bill Forgiveness? Check your status.

Step 2 - Learn more about LIHEAP/Weatherization

LIHEAP
Payment assistance program administered through county agencies.
LIHEAP
Home Weatherization Assistance
Free home upgrades to those that qualify, that increase comfort and lower energy bills.
Home Weatherization Assistance

Step 3 - Additional financial assistance

The Salvation Army Warm Home Fund
Provides short-term, emergency bill payment assistance to PSE customers facing financial difficulties.
The Salvation Army Warm Home Fund
Payment arrangements
Payment plan that is set up for charges that have already been billed to the customer.
Payment arrangements
Income-Eligible Community Solar
Save money on your electric bill and bring local renewable energy to our communities.
Community Solar
Efficiency Boost
Offers higher rebates on energy-efficient upgrades to income-qualified customers.
Efficiency Boost