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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

A total of 153 line crews and 30 tree crews were out in full force today, focused on the neighborhood distribution lines that serve smaller pockets of customers. They were reporting additional damage at many locations, which will need to be repaired as well. Much of this work is time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored.

We know many of you are wondering what is happening in your area. As crews get onsite, they will be entering more specific information about restoration times on the outage map. This may take time as we still have just over 700 locations with damage.

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Meter Upgrade Project

New technology to improve system delivery

We are updating our electric and natural gas metering equipment across our entire service area. This is a six-year project, scheduled to complete in 2023. The project will involve swapping out almost 2 million meters – 1.1 million electric meters and 800,000 gas modules – along with the supporting infrastructure across all 10 counties we serve.


Why are we upgrading our meters?

Our automated meter reading (AMR) system is approaching the end of its projected lifespan. We were one of the first adopters of digital AMR technology in the country in the late 1990s, making us an industry leader in metering technology during that time. Today, AMR hardware and software are becoming increasingly obsolete, making them difficult to support and maintain.

AMI (advanced metering infrastructure) is the current standard for metering technology and is a crucial step for us. It uses two-way communication and on-board memory (AMR has one-way communication and no memory) to send meter data through a secured wireless network.

Project map and Schedule

Non-Communicating Meter Service


Questions?

Please see our FAQs page or contact us.

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