Skip to main content

We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

System-wide:
  • We’ve made significant progress restoring transmission and substations are getting back online, crews are finding extensive damage to local distribution lines that need to be repaired before power can be restored.
  • In King County crews are saying the damage is comparable to the worst storms of past decades.
  • We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall. We know it is frustrating for our customers, and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed. Our crews will continue to work around the clock until the last customer is restored.

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Upgrade your EV home charging and save

Upgrading to a Level 2 charger provides faster and more convenient electric vehicle charging at home. With PSE Up & Go Electric Home Charging, PSE residential electric account holders can save on a Level 2 charger via PSE rebate.

3 ways to save on a charger

The standard Level 2 charger rebate is up to $300. Customers with qualifying household incomes are eligible for an up to $600 rebate and additional financial incentives to cover installation costs (click here to learn more).

Here are three ways you can save:

  1. Need a charger?

    If you don’t have a Level 2 charger or want a new one, you can purchase a qualifying model through the PSE Marketplace to receive an instant PSE rebate.

    PSE Marketplace
  2. Already purchased a charger?

    You can apply online or by mail for a post-purchase rebate if you bought a qualified Level 2 charger in 2024 and didn’t already receive a PSE rebate.

    Post-purchase rebate
  3. Need installation help?

    If you need a 240-volt outlet installed – or other electrical upgrades to accommodate your new charger – we can help you find a trusted contractor.

    For customers with qualified household incomes, our recommended energy professionals can provide Empower Mobility installation incentives.

    Find a contractor

Adding a brand new charger to your home?

Make sure you or your installer contacts our Customer Construction Services team at 1-888-321-7779 (7 a.m. – 5 p.m. Monday – Friday) to make sure your existing service can support the new electric vehicle charger.

Maximize the benefits of charging

Our home charger rebate isn’t the only way to save. Customers purchasing a Level 2 charger from the PSE Marketplace with a PSE rebate are automatically pre-enrolled in the PSE Flex EV program.

As a participant in Flex EV, your electric vehicle charger will automatically adjust its charging times around Flex events, helping to ease strain on the grid during times when energy demand is higher than normal.

With Flex EV, you can earn rewards while joining others to help smooth energy demand during peak times. Upon installing your charger, PSE’s program partner Autogrid or your charger’s manufacturer will contact you to complete the enrollment process. You’ll then receive a $100 incentive for joining ($50 after May 31) and $0.50 for every kilowatt-hour of electricity saved during Flex events.*

* Customers participating in PSE’s Time of USE pilot are not eligible for the Flex EV incentive.


More details

  • Rebate eligibility

    To receive a PSE rebate on a Level 2 home charger, customers must:

    • Be a residential PSE electric account holder
    • Own, lease or have ordered an electric vehicle
    • Purchase a qualified Level 2 charger
    • Install the Level 2 charger in a property within PSE’s electric service area
    • Have not already redeemed a PSE charger rebate after Jan. 1, 2024.
    • Agree to PSE sharing their charging information with our PSE Flex partner Autogrid and their charger manufacturer
  • What is PSE Flex?

    PSE Flex empowers customers to work together to smooth out energy demand through smart technology and simple actions. It’s a way to help meet our region’s growing energy needs and prevent undue stress on our electrical system.

    Participants in PSE Flex are encouraged to reduce their energy consumption for a few hours during periodic Flex events – such as days with extreme temperatures – through simple actions like curbing their electric vehicle charging, adjusting their thermostat and more. Customers will receive financial incentives for participating in PSE Flex and Flex events but have the option to opt out of Flex events on an event-by-event basis.

    PSE Flex will play a pivotal role in our commitment to providing 100 percent carbon-free electricity by 2045. Your participation in PSE Flex helps us use more renewable energy sources, such as wind and solar.

  • When you charge matters

    Whether or not you’re participating in PSE Flex, when you charge your electric vehicle matters. Charging at certain times of day – overnight or in the middle of the afternoon – is better for both the electrical grid and environment. It’s at those times when electricity consumption is at its lowest and energy from renewable sources like solar and wind is most available.

    PSE recommends charging your EV between during the following hours:

    • 10 p.m. – 6 a.m. weekdays
    • 11 a.m. – 5 p.m. weekdays
    • Anytime on weekends
  • Frequently asked questions

    Do I have to own an EV already to take advantage of the home charger rebate?
    Yes, you must have already purchased, leased or reserved an electric vehicle in order to qualify for the home charger rebate.

    What Level 2 chargers qualify for the home charger rebate?
    Level 2 chargers purchased through the PSE Marketplace qualify for the home charger rebate. In addition, these qualifying charger models purchased in 2024 qualify for a retroactive rebate.

    What if I rent my home?
    If you rent a home with dedicated parking, check with your landlord about electrical access. Plug-in Level 2 chargers will be available in the PSE Marketplace this spring. For hardwired chargers, your landlord may want to handle the installation. If you live in a multifamily property, tell your property management team or landlord about PSE Up & Go Electric for Multifamily, which offers incentives covering up to 100 percent of the cost to install EV charging for tenants.

    Can I participate in PSE Flex if I only use a Level 1 charger at home?
    No, participating in PSE Flex is only for customers using a Level 2 charger at home. However, customers with an AMI meter who heat and/or cool with PSE electricity and have a qualifying thermostat may enroll that device. See the PSE Flex page for more information.

    Does PSE offer a discount for charging during certain hours?
    PSE is currently running a time-of-use pilot for certain customers, which provides a financial incentive for charging at certain times of day. This program is not available for all customers at this time. Customers cannot participate in both the time-of-use pilot and PSE Flex. However, customers in the time-of-use pilot may still receive a rebate on Level 2 chargers.

    How do I know if my home can handle a new charger?
    Make sure you or your installer contacts our Customer Construction Services team at 1-888-321-7779 (7 a.m. – 5 p.m. Monday – Friday) to make sure your existing service can support the new electric vehicle charger.


  • Related links
Home charger icon
Ask an Energy Advisor

Have questions about PSE's Up & Go Electric EV charger programs? We're here to help. Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below

EV for apartments and condo owners icon

Live in an apartment or condo?

If you live in a multifamily property, let your landlord or property management know that PSE will cover up to 100% of the installation and maintenance costs to provide Level 2 chargers for the use of residents.

Learn more