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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

All-up messaging

We know those of you yet to have your power restored are eager for that to happen. Unfortunately, while our crews have been working around the clock to restore power to our customers, the significant damage in the field is adding complexity and time to the restoration work. Some customers in our hardest-hit communities may see their estimated restoration time pushed back on the outage map this evening. We are sorry to do this, but we want you to have as much information as possible during this difficult period.

South King County:

We currently have less than 3,000 customers remaining without power, primarily in Renton Highlands, Enumclaw, Maple Valley, Hobart and Ravensdale. The majority of these customers will still see their outage restored by or within a few hours of 6 p.m. tonight. However, small groups of customers will see their estimated restoration time moved to Monday, Nov. 25 at 3:00 p.m. At this time, we expect that approximately 500 customers will have their estimated restoration time moved.

North King County:

We currently have approximately 18,000 customers remaining without power, primarily in Issaquah, Mirrormont, Sammamish (Pine Lake, Klahanie and Sahalee), Mercer Island, and various neighborhoods within Bellevue. The majority of these customers will still see their outage restored by or within a few hours of 10:00 a.m. Monday, Nov. 25. However, small groups of customers will see their estimated restored time moved to Tuesday, Nov. 26 at 2:00 p.m. At this time, we do not have an exact number of customers whose anticipated time to have their service restored will be delayed until this later time, but anticipate it being a limited number.

Why is my ETR being pushed out?

Work has been much slower because of the number of fallen trees, broken poles, downed wire and damaged equipment resulting from the hurricane-force winds of this storm. Each one of these restoration jobs is complex and requires multiple resources to fix. We have more than 150 crews and 70 tree crews working in the field, and our teams will not stop working until everyone has service.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Puget Sound Energy tests new battery with Samish Island Community

Bellevue, Washington (2/29/2024) Puget Sound Energy (PSE) is partnering with the Samish Island Community to test out a new microgrid comprised of a 50kW/336kWh battery and an 8kW solar array. PSE will be testing the system’s ability to form a microgrid and provide back-up power during a power outage.

The battery is installed on the grounds of the Samish Island Fire Station, along with the solar array. The battery is housed in a weatherproof enclosure, atop a concrete foundation. PSE will primarily be testing the ability of the battery and solar array to form a microgrid and provide back-up power during an outage. This is known as islanding. PSE will also evaluate other functions like peak shaving, which eases strain on the grid during times of high demand, and frequency response, which contributes to grid stability.

“Our customers want a better, cleaner energy future – and so do we,” said Aaron August, senior vice president, chief customer and transformation officer at PSE. “Batteries and microgrids will help us deliver on the objectives of Washington’s Clean Energy Transformation Act and support PSE’s commitment to being a Beyond Net Zero energy company by 2045.”

This battery project will significantly improve local reliability. During an outage it will be capable of providing three nearby homes with temporary back-up power. It will also provide the local fire station with temporary power for critical functions during outages.

What PSE learns from this battery and microgrid testing will help shape the future of PSE’s energy grid while increasingly benefiting PSE customers. As technology evolves, PSE will continue to evaluate new uses, potential benefits and ways to get the most out of every installation.

The renewable resources we are testing during this 10-year demonstration will help PSE and utilities across the country determine the best ways to reduce greenhouse gas while still providing safe, reliable, and affordable service.


Media Contact:

Andrew Padula, 1-888-831-7250, psenewsroom@pse.com

Puget Sound Energy is proud to serve our neighbors and communities in 10 Washington counties.
We’re the state’s largest utility, supporting approximately 1.2 million electric customers and 900,000 natural gas customers.
We aspire to be a beyond net zero carbon energy company by 2045.
For more about us and what we do, visit pse.com. Also follow us on Facebook and Twitter.