Skip to main content

We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Updated ETRs

To our customers without power:

We know it has been a difficult three days. And we have some hard news to share for some of our customers. Due to the substantial amount of damage we are encountering from the hurricane force winds of the storm, which has made our work slower than expected, we have to push back estimated restoration times for customers.

We will have three restoration times:

  • Saturday at 12pm
  • Sunday at 6pm
  • Monday at 10am

We are in the process this evening of updating our outage map with the estimated restoration times for your outage. We are working as hard as we can to get power restored to you sooner than the times listed above. As our field crews gain more detailed information about your outage, we will update the outage map with a more specific time.  

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Puget Sound Energy transmission line project

Lake Hills-Phantom Lake 115 kV transmission line

Project completed

  • The new Lake Hills-Phantom Lake 115 kV transmission line was energized in 2021 and is now serving customers in Bellevue. We thank the Bellevue community for its patience during line construction.
DOWNLOAD OUR NEWSLETTER

For information about the project and our plans for replanting, review our Planning and Planting for the Future brochure.

Planning and planting for the future (PDF)

Project schedule

2020/2021
Winter 2020 Vegetation removal
Spring - Summer 2020 Pole and wire installation
Spring - Fall 2021 Landscaping and site restoration

Project overview

The electric system previously serving the Lake Hills neighborhood of Bellevue had limited reliability, increasing the possibility of outages for customers. PSE's Lake Hills and Phantom Lake substations were served radially, which means they were each served by one transmission line.

If the one transmission line serving a substation went out, the substation and the customers served by that substation lost power.

To help solve these problems, PSE built a new transmission line between the Lake Hills and Phantom Lake substations. The transmission line travels along NE 8th St and 148th Ave SE, ending at SE 16th St.

The new transmission line creates a "loop", which means the Lake Hills substation is connected to two transmission lines. If one line goes out, the other line will still feed the substation and provide power to customers. This project increases overall system reliability and allows for better use of existing facilities for customers.

Contact us

We welcome your questions and comments! Please contact:
Bob Parker
Senior Project Manager
1-888-404-8773
MajorProjects@pse.com

Learn more