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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Updated ETRs

To our customers without power:

We know it has been a difficult three days. And we have some hard news to share for some of our customers. Due to the substantial amount of damage we are encountering from the hurricane force winds of the storm, which has made our work slower than expected, we have to push back estimated restoration times for customers.

We will have three restoration times:

  • Saturday at 12pm
  • Sunday at 6pm
  • Monday at 10am

We are in the process this evening of updating our outage map with the estimated restoration times for your outage. We are working as hard as we can to get power restored to you sooner than the times listed above. As our field crews gain more detailed information about your outage, we will update the outage map with a more specific time.  

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Puget Sound Energy transmission line project

Central Pierce-Alderton 115 kV transmission reliability improvement project

Project overview

From 2011 to 2018, PSE worked to improve electric service reliability for approximately 24,000 customers in Sumner, Bonney Lake and Orting by installing 115kV transmission lines in central Pierce County.

An existing 38-mile transmission line had previously only tied together three substations in the area, lacking the redundancy needed to reliably serve customers and increasing the possibility of outages in the area.

To strengthen the system and improve electric service reliability for our customers, we constructed three new 115 kilovolt transmission lines from points along the existing transmission system to the Alderton substation in Puyallup. The lines will were constructed in two phases:

  • Phase 1: Constructed one 115 kV transmission line along four miles of an existing water main corridor. The line runs from an interconnection point on an existing 115 kV line approximately 1,000 feet west of our existing Rhodes Lake substation in Bonney Lake to the Alderton substation.
  • Phase 2: Constructed two 115 kV transmission lines along 3.2 miles of an existing regional utility corridor. The two parallel lines run from the Alderton substation to an interconnection point on an existing 115 kV line at Myers Rd E near Highway 410.

By constructing the new lines, we segmented the existing system into three smaller, more reliable systems that can back up each other in the event of an outage on one of the lines. This project added redundancy which limits the number of affected customers during an outage and eliminating electric capacity constraints on the existing system – ultimately keeping the lights on for our customers.

This work is related to our Pierce County 230 kV project, which constructed approximately eight miles of new 230 kV transmission line from the White River substation in Bonney Lake to the Alderton substation in Puyallup. The Pierce 230 kV project was completed in late 2017. These projects work together to strengthen the overall electric grid and increase electric reliability for our customers in Sumner, Bonney Lake, Orting and central Pierce County.

Contact us

We welcome your questions and comments! Please contact:

1-888-404-8773
MajorProjects@pse.com

Learn more