Payment option updates

November Wind Storm

System-wide:

We’ve made significant progress restoring transmission and substations are getting back online, crews are finding extensive damage to local distribution lines that need to be repaired before power can be restored.

In King County crews are saying the damage is comparable to the worst storms of past decades.

We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall. We know it is frustrating for our customers, and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed. Our crews will continue to work around the clock until the last customer is restored.

Bill payments, made simple & secure

Making payments online has been streamlined with new options to fit your preferences.

Expanded payment options

Wide selection of payment choices: eCheck, debit, credit, PayPal, or Venmo (coming soon for mobile app devices and myPSE app only).

Securely stored payment preferences

Now with My Wallet you can securely store your payment preferences, without needing to enter information each time you make a payment.

Easy AutoPay setup

Set up AutoPay using the payment information you've stored in My Wallet. Your total bill will be paid on the due date, so you'll never worry about missing a payment again.

If you have already setup AutoPay, then you're set. Your information is secure as it has been transferred to the new payment platform.

Payments on the myPSE app

My Wallet securely stores payment options for future use, making it easier than ever to make payments when you are on the go.
Expanded payment options include PayPal and Venmo (coming soon!).
Learn more about the myPSE app