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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

As of 10 a.m., 85,000 customers remain without power, and more than 150 crews will be in the field today working to restore power. We will be prioritizing bringing the remaining schools back online and moving from neighborhood to neighborhood to repair distribution-level outages. We added more new crews overnight and also have crews wrapping up restoration efforts in other parts of our service area moving in to provide additional support to King County.

Crews made steady progress restoring power to customers overnight. Since the onset of the storm, we’ve restored power to more than 570,000 customers and brought all hospitals back online. We have nearly completed work on our high-voltage transmission system and repaired 47 of 49 substations – this work was necessary to complete so that power can reach your community.

While we’re making progress, the substantial amount of damage we are encountering from the hurricane force winds of the storm has made our work slower than expected, and we had to push back estimated restoration times for customers yesterday evening. We know that you are disappointed to be without power for this extended period. We appreciate your patience—we are working as hard as we can to restore your power as quickly as possible.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Corporate Sustainability

Puget Energy and its primary operating subsidiary Puget Sound Energy (PSE) are committed to doing what is right by striving to continuously improve the sustainability of our business while delivering cleaner, safe and reliable energy while keeping energy equity in mind. As an electric and natural gas utility, a key element of sustainability is our critical role in Washington’s clean energy transition required under the Clean Energy Transformation Act (CETA), the Climate Commitment Act (CCA) and the Clean Fuel Standard (CFS).

CETA requires that PSE’s electric supply to customers be net zero carbon by 2030 and 100% clean (renewable and non-emitting) by 2045. CCA establishes a GHG emissions cap-and-invest program that requires covered entities, including electric and gas utilities, to purchase allowances to cover their GHG emissions with a cap on available allowances that declines annually through 2050 to support Washington’s commitment to reduce greenhouse gas (GHG) emissions by 95% by 2050. The CFS is designed to reduce GHG emissions in the transportation sector and PSE’s role is providing lower-carbon intensity fuels and supporting transportation electrification.

The following provides links to documents that describe PSE’s overall longer-term and specific near-term strategies and report on our progress.

Strategy: Helping drive Washington’s clean energy transition

Progress: Sustainability reporting and disclosures

Adaptation: Climate resiliency

Sustainable financing

Aerial view of rooftop solar panels at Pine Lake Community Solar generation site
A surveyor with tripod and telescope, wearing yellow helmet, taking notes with wind turbines in background