Outages: Frequently asked questions

Using the outage map

  • What information can I see on the outage map?
  • How can I use the outage map?
Map symbols and shapes
  • What are the symbols on the map?
  • Why do I see overlapping shaded shapes?

Restoring power

Estimated restoration time
  • What does “Estimated restoration time” mean?
  • What does “Outage reported” mean?
  • What does “Waiting for repairs” mean?
  • What does “Crew assigned” mean?
  • What does “Repair crew on-site” mean?


  • How do I report an electric or gas emergency?