Accounts & Services

Customer service guarantees

We stand behind our service to you. We’re continually tracking how we’re doing and using your feedback to improve. And we’ll credit your bill if we fail to meet our service guarantees.


Appointment service guarantee

We’ll credit your bill $50 if we don’t keep an appointment to install new service, reconnect existing service or inspect natural gas equipment. Learn more.

 

24 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for longer than 24 hours, barring a major storm or other event. Conditions apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration. Learn more.

 

120 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for 120 consecutive hours or longer. Qualifications apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration. Learn more.

 

Tracking our performance

Every year we set goals for improving our service. These performance report cards show how we’re doing in areas such as customer satisfaction, appointment scheduling, response time, field services and more. We also track the effectiveness of our energy efficiency programs.

2015 Service Quality report card

2014-15 Energy Efficiency report card


Previous years

Service Quality: 2014, 2013, 2012, 2011

Energy Efficiency: 2010-11