Our commitments to you


Puget Sound Energy works hard to meet your high expectations for excellent customer service.

We constantly track how well we’re performing. We also evaluate how effective we are at doing our part to encourage you to save energy. See how we’re doing on customer service and energy efficiency. We’re always looking for ways to improve and welcome your feedback.

Every year we set goals for improving the quality of service we deliver to our customers. These Performance Report Cards reflect our success in areas such as customer satisfaction, appointment scheduling and response times, Customer Access Center, field services and more.

Performance report cards

2015 Service Quality report card

2012-13 Energy Efficiency report card

Previous years

Service Quality: 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004

Energy Efficiency: 2010-11, 2008-09, 2006-07, 2004-05

Customer service guarantees

In addition to tracking our performance, we offer two service guarantees. We commit to keeping scheduled appointments and to restoring power outages as soon as we can. Here’s how our service guarantees work: