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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

System-wide:
  • We’ve made significant progress restoring transmission and substations are getting back online, crews are finding extensive damage to local distribution lines that need to be repaired before power can be restored.
  • In King County crews are saying the damage is comparable to the worst storms of past decades.
  • We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall. We know it is frustrating for our customers, and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed. Our crews will continue to work around the clock until the last customer is restored.

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Assistance Programs income guidelines

Click on the name of the program below to see the income guidelines for that program.

  • HELP, BDR & Warm Home
  • LIHEAP
  • Weatherization

As a PSE customer, you may qualify for support through the PSE HELP, and Salvation Army Warm Home Fund programs. We leverage funds from federal, state and PSE resources to offer you more services. If your household monthly income is less than the limits for your county, as listed below, you may qualify.

The next step for PSE HELP and Bill Discount Rate is to visit the assistance pages linked below to learn more and to apply online.

The next step for the Salvation Army Warm Home Fund is to contact your local agency by clicking the link below. They will determine if you are eligible for the program and guide you through the process.

If you do not qualify for these programs, please check out our Efficiency Boost program, which offers increased rebates for income-qualified customers.


Number of Persons in Household

Island County

King County

Kitsap County

Kittitas County

Lewis County

Pierce County

Skagit County

Snohomish County

Thurston County

Whatcom County

1

$ 4,763

$ 6,475

$ 5,588

$ 4,617

$ 4,200

$ 5,408

$ 4,679

$ 6,475

$ 5,258

$ 4,929

2

$ 5,442

$ 7,400

$ 6,383

$ 5,279

$ 4,800

$ 6,179

$ 5,346

$ 7,400

$ 6,013

$ 5,629

3

$ 6,121

$ 8,325

$ 7,183

$ 5,938

$ 5,400

$ 6,950

$ 6,013

$ 8,325

$ 6,763

$ 6,338

4

$ 6,800

$ 9,246

$ 7,979

$ 6,600

$ 6,000

$ 7,721

$ 6,679

$ 9,246

$ 7,513

$ 7,038

5

$ 7,346

$ 9,988

$ 8,621

$ 7,129

$ 6,483

$ 8,342

$ 7,217

$ 9,988

$ 8,117

$ 7,600

6

$ 7,892

$ 10,729

$ 9,258

$ 7,658

$ 6,993

$ 8,958

$ 7,750

$ 10,729

$ 8,717

$ 8,167

7

$ 8,433

$ 11,467

$ 9,896

$ 8,183

$ 7,890

$ 9,575

$ 8,283

$ 11,467

$ 9,317

$ 8,729

8

$ 8,979

$ 12,208

$ 10,533

$ 8,787

$ 8,787

$ 10,192

$ 8,817

$ 12,208

$ 9,917

$ 9,292

9

$ 9,683

$ 12,946

$ 11,171

$ 9,683

$ 9,683

$ 10,813

$ 9,683

$ 12,946

$ 10,521

$ 9,854

10

$ 10,580

$ 13,688

$ 11,813

$ 10,580

$ 10,580

$ 11,429

$ 10,580

$ 13,688

$ 11,121

$ 10,580

11

$ 11,477

$ 14,425

$ 12,450

$ 11,477

$ 11,477

$ 12,046

$ 11,477

$ 14,425

$ 11,721

$ 11,477

12

$ 12,373

$ 15,167

$ 13,088

$ 12,373

$ 12,373

$ 12,663

$ 12,373

$ 15,167

$ 12,373

$ 12,373

13

$ 13,270

$ 15,904

$ 13,725

$ 13,270

$ 13,270

$ 13,283

$ 13,270

$ 15,904

$ 13,270

$ 13,270

14

$ 14,167

$ 16,646

$ 14,363

$ 14,167

$ 14,167

$ 14,167

$ 14,167

$ 16,646

$ 14,167

$ 14,167

15

$ 15,063

$ 17,383

$ 15,063

$ 15,063

$ 15,063

$ 15,063

$ 15,063

$ 17,383

$ 15,063

$ 15,063

16

$ 15,960

$ 18,125

$ 15,960

$ 15,960

$ 15,960

$ 15,960

$ 15,960

$ 18,125

$ 15,960

$ 15,960

17

$ 16,857

$ 18,863

$ 16,857

$ 16,857

$ 16,857

$ 16,857

$ 16,857

$ 18,863

$ 16,857

$ 16,857

18

$ 17,753

$ 19,604

$ 17,753

$ 17,753

$ 17,753

$ 17,753

$ 17,753

$ 19,604

$ 17,753

$ 17,753

19

$ 18,650

$ 20,342

$ 18,650

$ 18,650

$ 18,650

$ 18,650

$ 18,650

$ 20,342

$ 18,650

$ 18,650

20

$ 19,547

$ 21,083

$ 19,547

$ 19,547

$ 19,547

$ 19,547

$ 19,547

$ 21,083

$ 19,547

$ 19,547

This table shows the maximum eligible monthly income in the counties listed. Qualification for PSE HELP and Salvation Army Warm Home Fund is based on net income (income after taxes and authorized deductions), and qualification for Home Weatherization Assistance is based on gross income (income before taxes and authorized deductions).

LIHEAP is a federally funded program administered by the U. S. Department of Health and Human Services. If your household monthly income is less than the limit for the size of your household, as listed below, you may qualify. The next step is to contact your local agency.

Household/Family Size

150% of FPL

1

$1,883

2

$2,555

3

$3,228

4

$3,900

5

$4,573

6

$5,245

7

$5,918

8

$6,590

9

$7,263

10

$7,935

As a PSE customer, you may qualify for support through the Home Weatherization Assistance program. If your household monthly gross income (income before taxes and authorized deductions) is less than the limits for your county, as listed below, you may qualify.

The next step is to contact your local agency. They will determine if you are eligible for this program and then guide you through the process.

If you do not qualify for this program, please check out our Efficiency Boost program, which offers increased rebates for income-qualified customers.


Number of Persons in Household

Island County

King County

Kitsap County

Kittitas County

Lewis County

Pierce County

Skagit County

Snohomish County

Thurston County

Whatcom County

1

$ 4,763

$ 6,475

$ 5,588

$ 4,617

$ 4,200

$ 5,408

$ 4,679

$ 6,475

$ 5,258

$ 4,929

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

2

$ 5,442

$ 7,400

$ 6,383

$ 5,279

$ 4,800

$ 6,179

$ 5,346

$ 7,400

$ 6,013

$ 5,629

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

3

$ 6,121

$ 8,325

$ 7,183

$ 5,938

$ 5,504

$ 6,950

$ 6,013

$ 8,325

$ 6,763

$ 6,338

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

4

$ 6,800

$ 9,246

$ 7,979

$ 6,600

$ 6,553

$ 7,721

$ 6,679

$ 9,246

$ 7,513

$ 7,038

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

5

$ 7,601

$ 9,988

$ 8,621

$ 7,601

$ 7,601

$ 8,342

$ 7,601

$ 9,988

$ 8,117

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

6

$ 8,650

$ 10,729

$ 9,258

$ 8,650

$ 8,650

$ 8,958

$ 8,650

$ 10,729

$ 8,717

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

7

$ 8,846

$ 11,467

$ 9,896

$ 8,846

$ 8,846

$ 9,575

$ 8,846

$ 11,467

$ 9,317

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

8

$ 9,043

$ 12,208

$ 10,533

$ 9,043

$ 9,043

$ 10,192

$ 9,043

$ 12,208

$ 9,917

$ 9,292

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

9

$ 9,683

$ 12,946

$ 11,171

$ 9,683

$ 9,683

$ 10,813

$ 9,683

$ 12,946

$ 10,521

$ 9,854

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

10

$ 10,580

$ 13,688

$ 11,813

$ 10,580

$ 10,580

$ 11,429

$ 10,580

$ 13,688

$ 11,121

$ 10,580

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

 
 

Customers below this income are less likely to qualify, please contact your local agency to confirm eligibility.

  

Customers below this income are more likely to qualify, please contact your local agency to confirm eligibility.