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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

Progress continues throughout the day with over 150 crews in the field working to restore power. So far, we’ve restored almost 90 percent of our customers’ power since the onset of the storm.

Now that we’ve completed repairs to nearly all transmission lines and substations, our focus is on the neighborhood distribution lines serving smaller pockets of customers. This repair work is often time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time. We still have nearly 1,000 individual damage points on the system that we’re working to repair, which collectively takes time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored. Please know we’re working around the clock until all customers are restored.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Next Level Homes

Coming soon: a new incentive program for single-family new construction!

In late 2024, PSE will launch Next Level Homes – a new program that will take the place of the High Performance Homes offering. This program will work with builders and HERS Raters to deliver single-family homes that provide exceptional energy performance, comfort, and resiliency to PSE customers.

How to qualify

To be eligible for Next Level Homes incentives:

  • Property Type: Projects must be a detached single-family home or a multifamily building with a maximum of three attached units. Exceptions may apply for townhome projects. Please contact the program to inquire
  • Location: Projects must be located within PSE electric service territory
  • Heating Source: Project must use electricity for space heating
  • Project Phase: Projects must complete construction on or after January 1, 2024.

For more information, call us at 425-395-0030, Monday through Friday from 8 a.m. to 5 p.m. or email nextlevelhomes@trccompanies.com.

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Multifamily New Construction

If you're building a multifamily building with four or more attached units, you may qualify for incentives through our Multifamily New Construction program.


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