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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

Progress continues throughout the day with over 150 crews in the field working to restore power. So far, we’ve restored almost 90 percent of our customers’ power since the onset of the storm.

Now that we’ve completed repairs to nearly all transmission lines and substations, our focus is on the neighborhood distribution lines serving smaller pockets of customers. This repair work is often time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time. We still have nearly 1,000 individual damage points on the system that we’re working to repair, which collectively takes time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored. Please know we’re working around the clock until all customers are restored.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Tree Trimming contact form

Warning
If this is an emergency, please contact 911 and do not submit this form. If you feel this is an urgent issue that requires immediate attention, please contact Customer Service at 1-888-225-5773 and do not submit this form.

Puget Sound Energy (PSE) trims trees in order to maintain safe and reliable power. If you notice a tree that is dangerously close to overhead lines, please fill out this form to provide us with more information about the problem. You can also contact your local arborist. We’ll send out a PSE certified arborist to investigate at no cost to you. Remember, it's only safe for specially trained tree trimming professionals to trim vegetation growing near power lines. Please see other frequently asked questions about tree trimming.

For more information, visit our Tree Trimming webpage.

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Contact information
Account number
Detailed location of issue
Detailed description of the problem or question

*Please note that PSE does not trim service lines, which are wires that run from a PSE pole and attach to your home or meter pole. If you have a problem with your service line, please call Customer Service at 1-888-225-5773.

Please note that form submissions are only monitored Monday to Friday during normal business hours. You will be contacted about your question or concern, typically within three business days.