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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

Note: We are working to get our vendor on site, we apologize for the delay and are working as hard as we can to get our hubs up and running.

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Storm safety

Rain and strong winds are a regular part of living in Western Washington.Will you be ready when the next big storm hits? We hope you’ll use the tips below to make sure you and your family are prepared.

Before

  • Keep your emergency kits handy.
  • Learn what to do if there is an outage.
  • Unplug sensitive electronic equipment such as computers.
  • Know which natural gas appliances will continue to operate if there is an outage:
    • Natural gas water heaters
    • Gas log fireplaces
    • Gas ovens and ranges. If it uses electric ignition, have matches nearby to light the flame.
    • Natural gas barbeques. Remember: never bring a portable grill indoors.
  • If you’re using a generator, follow the manufacturer’s instructions. See safety tips about portable generators.

If you live in a flood zone, check out our flood safety tips.


During

  • Keep track of the storm as it develops.
  • If there is an outage:
    • Turn off lights and appliances.
    • Leave one light switch on so you'll know when your power is restored.
    • Use flashlights instead of candles.
    • Keep your freezer and refrigerator doors closed; open them only when it is necessary.
    • Never use a gas range, indoor cooker, charcoal or gas barbeque for heating.
    • Close curtains and drapes to keep the heat in.
    • Wear warm clothes in layers.
    • If the indoor temperature drops to 55 degrees or below, open your faucets so there is a constant drip to prevent pipes from freezing.
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