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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Updated ETRs

To our customers without power:

We know it has been a difficult three days. And we have some hard news to share for some of our customers. Due to the substantial amount of damage we are encountering from the hurricane force winds of the storm, which has made our work slower than expected, we have to push back estimated restoration times for customers.

We will have three restoration times:

  • Saturday at 12pm
  • Sunday at 6pm
  • Monday at 10am

We are in the process this evening of updating our outage map with the estimated restoration times for your outage. We are working as hard as we can to get power restored to you sooner than the times listed above. As our field crews gain more detailed information about your outage, we will update the outage map with a more specific time.  

 

Read more
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Payment options and information

Customer service office closures

Puget Sound Energy has provided energy throughout Washington for nearly 150 years. We’re proud to call the Northwest home and we’re even prouder to serve customers like you.

Serving you also means we must keep up with your changing needs. We recognize these needs and developed a robust set of online and mobile bill payment and customer service tools, as a way of making doing business with us simpler, quicker and easier. And as a result, fewer and fewer customers are using our customer service offices. Because of these changing needs, we’ve made the difficult decision to close our customer service offices in August 2019.

Although we’re closing some offices, we’re not closing the door on the communities we serve. We’ve always been, and will continue to be a local company, serving customers and investing in local communities.

Want to pay your bill in person?

Visit one of over 100 PSE pay stations, including Fred Meyer and Wal-Mart stores, to pay your bill in person using, cash, check, pin-based debit or money order (varies by location). When paying in person, you must have your bill stub.

There is no service charge or fee to make a payment at any PSE authorized pay station. There is also no fee for credit and debit card transactions when paying online. However, a transaction fee of up to 2.65% may apply for commercial accounts.

  • Bellingham

    pay station map

    Fred Meyer #667

    1225 W Bakerview Road
    Bellingham, WA 98226
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.

    Wal-Mart Stores, Inc #02450

    4420 Meridian Street
    Bellingham, WA 98226
    Map it
    • Open Sunday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub

    Fred Meyer #25

    800 Lakeway Drive
    Bellingham, WA 98229
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.
  • Ellensburg

    pay station map

    Fred Meyer #652

    201 S Water Street
    Ellensburg, WA 98926
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.
  • Olympia

    pay station map

    Fred Meyer #186

    700 Sleater Kinney Road SE
    Lacey, WA 98503
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.

    Wal-Mart Stores, Inc #04757

    5110 Yelm Hwy SE
    Lacey, WA 98503
    Map it
    • Open Monday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub

    Wal-Mart Stores, Inc #03531

    1401 Galaxy Drive NE
    Lacey, WA 98516
    Map it
    • Open Sunday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub

    Fred Meyer #659

    555 Trosper Road SW
    Tumwater, WA 98512
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.

    Los Amigos

    4507 Lacey Blvd SE
    Lacey, WA 98503
    Map it
    • Open Monday through Sunday, 10 a.m. to 7 p.m.

    WAL-MART STORES, INC #03850

    5900 Littlerock Rd SW
    Tumwater, WA 98512
    Map it
    • Open Sunday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub
  • Whidbey Island

    pay station map

    Wal-Mart Stores, Inc #02319

    1250 SW Erie Street
    Oak Harbor, WA 98277
    Map it
    • Open Sunday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub

    City of Langley City Hall

    112 Second Street
    Langley, WA 98260
    Map it
    • Open Monday through Thursday, 9 a.m. to 5 p.m. and Friday 9 a.m. to 1 p.m.

    Pony Mailing and Business Center

    316 S.E. Pioneer Way
    Oak Harbor, WA 98277
    Map it
    • Open Monday through Friday, 8:30 a.m. to 4:30 p.m.

    Ken's Korner Red Apple

    11042 State Route 525
    Clinton, WA 98236
    Map it
    • Open Monday through Sunday, 7:00 a.m. - 10:00 p.m.
  • Tacoma

    pay station map

    Fred Meyer #390

    4505 S 19th Street
    Tacoma, WA 98405
    Map it
    • Open Sunday through Saturday, 7 a.m. to 10 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.

    Wal-Mart Stores, Inc #04137

    1965 South Union Avenue
    Tacoma, WA 98405
    Map it
    • Open Sunday through Saturday, 8 a.m. to 9 p.m.
    • Cash or pin based debit - must have bill stub

    Fred Meyer #385

    7250 Pacific Avenue
    Tacoma, WA 98408
    Map it
    • Open Sunday through Saturday, 7 a.m. to 10 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.

    Randy's Loan Inc

    5243 S Tacoma Way
    Tacoma, WA 98409
    Map it
    • Open Monday through Saturday, 9 a.m. to 5 p.m.
    • Cash, check or money orders - no debit/credit card

    Fred Meyer #605

    6901 S 19th Street
    Tacoma, WA 98466
    Map it
    • Open Sunday through Saturday, 7 a.m. to 11 p.m.
    • Cash, check, or debit cards. No money orders or credit cards.
  • Vashon

    pay station map

    Vashon Market Fresh IGA

    17639 100th Street SW
    Vashon, WA 98070
    Map it
    • Open Monday through Saturday, 8 a.m. to 9 p.m.
    • Cash, check or money orders - no debit/credit card

Other ways to pay

You have several options to pay your bill, from paying online, by phone, by mail, or by using our mobile app.

WAYS TO PAY





Bill-payment assistance

PSE offers programs and bill-payment assistance to qualified customers.

For more information click here.

  • Office closure FAQ

    • I heard that PSE’s customer service offices are closing. Is that true?
      • Yes, PSE’s customer service offices closed in August 2019.

         

    • How was this decision made?
      • In-office visits are declining and customer habits are changing. We’ve seen that our customers want more convenient self-service options, so we have and will continue to invest in these new tools and capabilities.
      • We’ve given careful consideration to how this will impact the estimated 2.5 percent of all of PSE’s customers who visit the offices annually; this decision was not made easily. It’s our sincerest hope that we can make the transition as easy as possible for these customers.
      • In 2018, we launched a bill-payment app and updated our website with payment features including custom payment options, like payment arrangements and budget payment plans, and adding the ability for customers to choose their own bill due date.

       

    • I always paid my bill at the customer service office. Where can I pay my bill now?
      • We understand that changing routines is difficult, and we’re here to help make the transition as easy as possible.
      • There are more than 100 locations throughout PSE's service area where you can pay your bill in person with cash, check, money order or debit card, including Fred Meyer and Wal-Mart stores. To find the spot closest to you, visit PSE's pay station map (pse.com/paystations) for locations and accepted forms of payment. There is no service charge or fee to make a payment at any PSE authorized pay station. On our website (pse.com), you can pay your bill anytime using a credit or debit card, as well as set up automatic payments through your checking or bank account. There's no fee for credit and debit card transactions when paying online. However, a transaction fee of up to 2.7% may apply for commercial accounts.
      • Please visit us at pse.com/options for information on payment locations in your area and online options, or contact us at customercare@pse.com and we can help you find the best solution for your specific situation.
      • We’re dedicated to our customers and will continue to implement services you tell us you want, while providing safe, dependable and reliable energy.

       

    • What will happen to the employees who work at the offices?
      • Employees are our greatest asset and we value their contributions in helping our customers each and every day. We have communicated with the affected employees in the offices and are working with each of them individually on a transition plan

       

    • Is PSE reducing its workforce overall in Washington?
      • We have communicated with the affected employees in the offices and are working with each of them individually on a transition plan.
      • Our workforce includes more than 3,100 dedicated employees throughout Washington, with many employees from Electric and Gas First Response, Customer and System Projects, Customer Outreach, Government Affairs, Business Services, Energy Efficiency and more.
      • Our employees live in every community we serve, and PSE will continue to engage with our local communities through events, community-based products and services campaigns, and in-person partnerships.

       

    • Is this a cost cutting measure? How much is this saving PSE and will the money go back to rate payers?
      • These closures are primarily due to changing customer habits, and PSE’s continued investment in self-service online tools. Any money saved due to these closures would be reflected in the company’s overall financial statements when realized, and reflected in rate filings with the Washington Utilities Commission once they are known and measurable.

       

    • How many customers visit the offices today?
      • Overall, less than 2.5% of all PSE’s customers use our customer service offices. This translates to about 49,000 people who visited a customer service office last year, and this number has been declining for many years.

       

    • Didn’t PSE open the office because the community wanted or needed it? What has changed?
      • These offices were opened more than a decade ago, and in that time, many of our customers’ customer service habits have changed, as online bill payment , resolving service issues and managing energy usage has become much easier and the norm online. PSE has and will continue to invest in new self-service capabilities that our customers are asking for.

       

    • Is PSE leaving the region? Is this because PSE has new/foreign owners?
      • No. PSE has always been, and will continue to be a local company, serving customers throughout our entire 10-county service area. In communities over the last decade we’ve:
        • Contributed more than $17 million through PSE, the Puget Sound Energy Foundation and employee contributions and volunteerism.
        • Aided those in need with $127 million in bill payment assistance and $33 million in low-income home weatherization grants.
        • Continuously upgraded the electric and natural gas systems, with more than $5 billion of work to improve the dependability and safety of critical infrastructure serving our local communities.
      • We are always looking to improve our services for our customers and make doing business with us simpler and quicker. This is why we’ve been working hard to create and deploy new services for customers to do business with us in the ways they tell us they want to via mobile and on the web.

       

    • I sometimes visited the customer service offices for information during power outages. Where can I get the best outage information now?
      • We’ve developed a robust set of self-service outage tools that you can use to track and report power outages in your neighborhood and check status and estimated restoration times. Visit pse.com/outagemap and pse.com/app for more info.