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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Updated ETRs

To our customers without power:

We know it has been a difficult three days. And we have some hard news to share for some of our customers. Due to the substantial amount of damage we are encountering from the hurricane force winds of the storm, which has made our work slower than expected, we have to push back estimated restoration times for customers.

We will have three restoration times:

  • Saturday at 12pm
  • Sunday at 6pm
  • Monday at 10am

We are in the process this evening of updating our outage map with the estimated restoration times for your outage. We are working as hard as we can to get power restored to you sooner than the times listed above. As our field crews gain more detailed information about your outage, we will update the outage map with a more specific time.  

 

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Natural gas safety tips

Puget Sound Energy Films

Think safe, be safe

We troubleshoot furnace problems

Do you think your natural gas furnace, water heater or other appliances may not be operating safely? Are you are having problems with pilot lights? Call us at 1-888-225-5773 to schedule a natural gas service technician for a free visit to diagnose the problem. Depending on the diagnosis, the technician can perform minor repairs for a charge.

  • Know how to detect a natural gas leak. If you smell gas, leave the area immediately. Don't do anything that may cause a spark.
  • Check your furnace filters monthly, change or clean as needed to keep your heating or cooling appliances operating safely and efficiently.
  • Have your furnace inspected yearly for proper operation according to the manufacturer's recommendations.
  • If your pilot light goes out and you are unsure about relighting it, call Puget Sound Energy at 1-888-225-5773.
  • Please keep the natural gas meter clear of debris, landscaping bark, shrubs or other vegetation, snow or overhead icicles. If the meter becomes damaged or covered, call PSE at 1-888-225-5773.
  • Never keep flammable liquid or any combustible material near your furnace or water heater, vent pipe or by anything that might ignite. Vapors from paint thinner, gasoline, cleaning solvents, etc. can catch fire or ignite if exposed to a flame or spark.
  • Maintain the natural gas pipes you own. Periodically inspect your gas lines between the meter and your appliances, pools, hot tubs and out buildings for wear and corrosion. Make any necessary repairs immediately.
  • If you are planning any digging, call 811 first to make sure you don't hit any underground utilities.
  • Know the steps to take to be safe in the event of an earthquake, including how to manually shut off your gas.
  • If your gas is shut off for any reason, do not attempt to turn it back on by yourself. Call PSE at 1-888-225-5773.
  • Contact PSE if you suspect your meter appears to show signs of Tampering or Diversion.
  • Energy System Restoration Plan.
  • Natural Gas Safety Tips and Quiz.
  • To obtain a copy of the safety data sheet for natural gas, please send your request to publicsafety@pse.com.
  • Citizens Committee on Pipeline Safety This committee is appointed by the governor to discuss, identify, review and highlight pipeline safety issues.