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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

Progress continues throughout the day with over 150 crews in the field working to restore power. So far, we’ve restored almost 90 percent of our customers’ power since the onset of the storm.

Now that we’ve completed repairs to nearly all transmission lines and substations, our focus is on the neighborhood distribution lines serving smaller pockets of customers. This repair work is often time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time. We still have nearly 1,000 individual damage points on the system that we’re working to repair, which collectively takes time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored. Please know we’re working around the clock until all customers are restored.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Earthquake safety

An earthquake can occur any time without warning. Here are some of the many ways you can minimize the risks to you, your family and home when an earthquake hits.

  • Prepare an emergency kit with at least a three-day supply of non-perishable food, water and other basic items.
  • Consider taking these steps to reduce earthquake hazards in your household.
  • Make sure your natural gas water heater is securely strapped to a wall stud.
  • Be familiar with the location and operation of the shut-off valve on your gas appliances. If your appliances do not have a shut-off valve, have one installed.
  • Know how to shut off your gas service in an emergency.
  • Use flexible pipe connections to connect all gas appliances to the house line that goes to your meter.
  • Stay away from downed power lines. Call us at 1-888-225-5773 if you see one.
  • If you smell natural gas, see a broken gas line or hear gas escaping, leave the area immediately and call 911. Then call PSE at 1-888-225-5773.

Do not turn off your gas service if you do not smell, see, hear or suspect that gas is escaping. Doing so will deprive you of energy you may need to cope with the emergency. In a post-disaster environment, there may be significant delay in PSE getting to your home to turn the gas back on.

If you do turn off your natural gas service, do not attempt to turn it back on yourself. Call us at 1-888-225-5773 to get it turned back on.

Customers who prefer that their gas shuts off automatically in an earthquake can purchase a seismic shut-off valve. These valves are positioned on the customer’s side of the gas meter to automatically stop the flow of gas into a structure. The valves are sensitive to shaking, and if not installed properly, may inadvertently shut off gas due to vibration sources other than a strong earthquake. Whenever gas is shut off, appliances and piping should be inspected before service is restored. PSE does not install these valves, nor do we provide maintenance service. We will, however, inspect appliances and piping and reset the valve after a shut-off.

 

Earthquake