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Outage Map Alert Updated Nov 23, 12:15 PM

As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

Storm alert Updated Nov 23, 12:00 PM

November Wind Storm

Customer Updates

As of 12 p.m., 80,000 customers remain without power, and more than 150 crews will be in the field today working to restore power. We will be prioritizing bringing the remaining schools back online and moving from neighborhood to neighborhood to repair distribution-level outages. We added more new crews overnight and also have crews wrapping up restoration efforts in other parts of our service area moving in to provide additional support to King County.

Crews made steady progress restoring power to customers overnight. Since the onset of the storm, we’ve restored power to more than 570,000 customers and brought all hospitals back online. We have nearly completed work on our high-voltage transmission system and repaired 47 of 49 substations – this work was necessary to complete so that power can reach your community.

While we’re making progress, the substantial amount of damage we are encountering from the hurricane force winds of the storm has made our work slower than expected, and we had to push back estimated restoration times for customers yesterday evening. We know that you are disappointed to be without power for this extended period. We appreciate your patience—we are working as hard as we can to restore your power as quickly as possible.

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

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