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December Wind Storm

Restoration efforts continue

Overnight, crews made significant progress restoring power to customers impacted by yesterday’s wind storm, with approximately 95 percent of customers restored by 6 a.m. The majority of remaining outages are impacting small pockets of customers and they are spread out throughout the service area.

We have temporarily disabled outage notifications via email, text and automated calls, as we work to make improvements to our outage map experience. Please continue to report outages on our map and app, as those reports are captured in our system.

We understand how difficult it is to be without power. Our crews will continue to work until every customer is back on.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Electric System Reliability

Providing safe, dependable, affordable and efficient electric service to your home is our highest priority. That's why we regularly inspect and test our electric system, making corrections before power-quality problems arise.

We monitor the reliability of our electric system on a daily basis and develop projects to improve electric service reliability for our customers.

Electric Reliability
  • Targeted reliability improvements
    • Tree wire
      Tree branch-related outages can be reduced by more than 95 percent when smaller diameter wire is replaced with tough, thick-coated wire designed to prevent outages when tree limbs fall into power lines. Tree wire cannot prevent outages caused by large falling trees.

    • Convert existing overhead lines to underground
      After a careful analysis of all specific criteria relating to the reliability issue, we may determine that undergrounding the distribution lines is the best and most prudent solution.

    • Reclosers
      By installing specialized equipment on power lines, the length and size of outages can be minimized. Reclosers sense a fault on a power line and automatically attempt to re-energize the line. If the recloser no longer senses the fault, it will reclose and re-energize the line without needing service personnel to deploy and physically patrol the line.

    • Supervisory Control and Data Acquisition
      Supervisory Control and Data Acquisition (SCADA) is an important aspect of managing the power system. SCADA is a system used for monitoring and controlling equipment remotely that enables faster restoration of power to our customers.
  • System-wide reliability improvements
    • Vegetation management
      Trees are beautiful and an important part of living in the Northwest, but they are a major cause of outages. To mitigate falling trees and limbs, we perform vegetation management on a cyclical schedule, with efforts focusing on achieving a safe and reliable electric system.

    • TreeWatch
      Certified arborists work with communities and property owners to identify and remove “at-risk” trees on private property to prevent tree-related outages.

    • Wildlife protection
      In an effort to avoid wildlife caused outages, special safety equipment is installed when maintenance activities occur to poles, transformers and high-voltage lines.

    • Underground cable replacement
      Some underground electric cable installed up until the 1980s has reached the end of its useful life. Replacing this failing cable greatly reduces localized outages and increases reliability.

    • Pole inspection and replacement
      Failure of utility poles can cause outages. To ensure the continued strength, safety and reliability of our utility poles, we regularly inspect wood poles and treat or replace them as needed.

    • Substation equipment replacement
      Specific types of equipment are proactively replaced in substations annually. These include transmission and distribution breakers, transformer protection devices and circuit switches to maintain system reliability.
  • Current projects