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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

Note: We are working to get our vendor on site, we apologize for the delay and are working as hard as we can to get our hubs up and running.

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

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LIMITED TIME OFFER

PSE has increased the rebate on heat pump water heaters to $750 (reg. $500). See below for qualifications. Offer ends December 31.

Water heating rebates and offers

Save big on energy-efficient water heating systems

Upgrading from an older, less-efficient water heating system can lower your energy bills and improve your overall energy efficiency. To help you bring a more energy-efficient water heater into your home, PSE offers rebates on several types of quality equipment.


Current PSE water heating system rebates include:

Heat pump water heater
Heat pump water heater
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Tankless water heater
Natural gas tankless water heater
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These rebates apply to existing single family properties only. Single-family new construction, multifamily (five or more attached units) and commercial accounts are not eligible. Please allow 4-6 weeks for processing.

For rebates for multifamily buildings, apartments or condos, click here.

For rebates for businesses and commercial accounts, click here.

For rebates for manufactured homes, click here.

To learn more about PSE’s Efficiency Boost program that provides increased rebates for income-qualified customers, click here.

income-qualified higher rebates
Ask an Energy Advisor

For personalized advice, contact an Energy Advisor.

Or call 1-800-562-1482.

Find a contractor

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.