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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

Note: We are working to get our vendor on site, we apologize for the delay and are working as hard as we can to get our hubs up and running.

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

High efficiency heat pumps and water heaters


Heat pump incentives

Residential and small commercial <5.4 ton air-cooled heat pumps

The Pacific Northwest Midstream HVAC and Water Heating Program is provided by Puget Sound Energy, Seattle City Light, and Snohomish County Public Utility District (PUD). The table below outlines minimum efficiency requirements for heat pumps under 5.4 tons with details as follows:

  • Eligibility is listed by AHRI rated values (SEER/HSPF requirements in Table 1 and SEER2/HSPF2 requirements in Table 2) and will be based on sales date and availability of rated values data in AHRI.
  • All heat pump ratings are AHRI rated values.
  • Incentives are listed as $/outdoor system.
  • Customers purchasing qualifying heat pump systems must have a valid electric service account with Puget Sound Energy, Seattle City Light, or Snohomish County PUD.
Limit 1 heat pump outdoor system per residence and no limit for commercial customers. Sales made on or after January 1, 2024, as determined by the date on the distributor invoice to the installer, are eligible for the Program. Please reach out to the Program Implementer with any questions about limits and qualifying installations.

 


Table 1: SEER/HSPF rated commercial and residential air-cooled heat pumps
(<5.4 tons)
EQUIPMENT
TYPE
PROJECT
TYPE
TIER SEER
(minimum)
HSPF
(minimum)
Customer
pass-through
rebate

($/outdoor system)
Mini or Multi-Split Heat Pump
<65 kBtuh
(<5.4 tons)
Retrofit and new construction 1 16.0 9.5 $400
2 16.0 11.0 $600
Traditional Heat Pump
<65 kBtuh
(<5.4 tons)
Retrofit only 1 16.0 9.0 $300
Retrofit and new construction 2 16.0 10.0 $500

Table 2: SEER2/HSPF2 rated commercial and residential air-cooled heat pumps
(<5.4 tons)
EQUIPMENT
TYPE
PROJECT
TYPE
TIER SEER 2 HSPF 2 Customer
pass-through
rebate

($/outdoor system)
Air source heat pump
<65 kBtuh
(<5.4 tons)
Retrofit only 1 15.2 8.1 $300
Retrofit or new
construction
2 15.2 8.5 $400
3 16.0 9.5 $600
  1. SEER/HSPF table is effective for equipment that only has SEER/HSPF rating in the AHRI directory.
  2. The contractor is highly encouraged to pass the equipment rebate through to the customer.
  3. To qualify as a mini- or multi-split heat pump, products must be listed in the AHRI database as Variable Speed Mini-Split or Multi-Split heat pumps. These products may be referred to as Ductless Heat Pumps in the marketplace.
  4. SEER2/HSPF2 table is effective for equipment that has only a SEER2/HSPF2 or dual rating in the AHRI directory.
  5. Qualification of air source heat pumps for this program does not assure qualification for Inflation Reduction Act (IRA) incentives.

Water heater incentives

Commercial and residential water heaters
EQUIPMENT
TYPE
Building
type
Project
type
Size
Category
Minimum
UEF**
Customer
pass-
through
rebate*
($/unit)
Contractor
spiff***
($/unit)
Condensing or
non-condensing
storage gas
water heaters
Residential Retrofit ≥ 20 gallons
and
≤ 55 gallons
Uniform Energy
Factor ≥ 0.67
$135 $50

* The contractor is highly encouraged to pass the equipment rebate through to the customer. Restrictions apply.
** Values are AHRI rated efficiencies.
*** Contractor spiff will be passed through by the distributor to the contractor as a line item on the invoice.



Residential space heating boilers

Limit 1 condensing gas boiler per residence. Sales made on or after January 1, 2024, are eligible for the Program. Please reach out to Program Implementer with any questions.

EQUIPMENT
TYPE
Building
type
Size
category
Project
type
AFUE Customer
pass-through rebate
($/unit)
Condensing
gas boiler
Residential ≤ 300,000 Mbtuh Retrofit ≥ 95% $450

Documentation required:

  • Installation address, including suite number if applicable
  • Customer and/or business name (for commercial installations)
  • Building type: Single family, office, retail, etc.
  • Project type: New construction or retrofit
  • Estimated installation date

How to combine or optimize rebates

If your PSE commercial or residential customer is using electric resistance for primary heating in their home or business, and they install a qualifying heat pump, they may be eligible for TWO PSE rebates.

  • Residential customers with existing zonal electric resistance heating, and electric forced air furnaces as their primary current heating system may be eligible for two rebates.
  • Commercial customers with electric resistance  as their primary heating may be eligible for two rebates.
  • Midstream rebates are not dependent on existing heating fuel or heating equipment. They are based on current building codes and claim savings for above code installations.
  • Midstream rebates are available to contractors who provide installation data to their distributor at the time of purchase or after installation. Contractors are encouraged to pass the PSE funded distributor rebate through to customers.

Why choose heat pump technology?

  • Installing heat pump systems means a better return on investment for your customers, higher profitability for your team, and happier home buyers.
  • Demand for air conditioning is growing more than ever, and heat pumps are the most efficient type of air conditioning on the market.
  • Heat pumps improve the value of homes, are the most cost-effective home heating and cooling method, and have an average lifespan of 15 years.

What heat pump technology means to homeowners:

  • Heat pump technology is reliable and easy to maintain.
  • Ductless split-systems are extremely quiet and give homeowners more control over the temperature on a room-by-room basis.

Visit these links to check out programs that may be of interest:

Manufactured Homes
Multifamily New Construction

Ask an Energy Advisor

For personalized advice, contact an Energy Advisor.

Or call 1-800-562-1482.

Find a contractor

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.