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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

As of 6 a.m. we have 166,464 customers out. In the past 24 hours, we’ve restored power to an estimated 120,000 customers.

A message to our customers was sent through several channels yesterday. Please see the letter here.

We understand it can be frustrating waking up to continued power outages in the cold. For customers looking for resources, please check for information from 211, your local jurisdictions or media sources:

PSE will have two info resource hubs where customers can get basic support, including charging for small devices, Wi-Fi, water, coffee, light snacks and information from PSE staff. Please note that these staff have the same restoration information available as the outage map and cannot provide individualized customer restoration info.

Hours are: 10-5, Friday, November 22

Note: We are working to get our vendor on site, we apologize for the delay and are working as hard as we can to get our hubs up and running.

In the parking lots of the following locations:

  • Maple Valley Fred Meyer located at Maple Valley Town Square
    26520 Maple Valley Black Diamond Rd SE, Maple Valley
  • Kent Fred Meyer
    10201 SE 240th St, Kent

We will be also at warming shelters set up by our community partners, where customers can connect with PSE staff to help with questions they have. These locations are:

  • Warming Shelter - Issaquah Senior Center
    75 NE Creek Way, Issaquah, WA 98027

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Go electric: Home electrification assessments

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What you get

Active PSE single family natural gas customers can receive a FREE home electrification assessment that includes:

  • An energy saving home improvement plan with guidance on how to go electric
  • $50 gift card for participating and up to $50 for referring others ($25 per referral; up to 2)

What are the benefits?

A home electrification assessment can help you plan for energy-saving home improvements and create a roadmap for switching to an electric lifestyle (home heating, electric vehicle charging, solar, and more). The post-assessment report will also include suggested resources such as utility rebates, and incentives from local, state and federal agencies. While in the comfort of your own home, you and your Electrification Coach will complete the home electrification assessment in approximately 60 minutes.

Assessments are provided by our trusted partner, Franklin Energy, one of PSE’s service providers.

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Do I qualify?

Free home electrification assessments are available for all active single family PSE natural gas customers.

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Get started

Sign-up now for a home electrification assessment


APPLY ONLINE

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Ask an Energy Advisor

Have questions or want to schedule your assessment?

Or call 1-866-574-3294.

Find a contractor

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.

Electric home

Are you ready to switch your home’s heating from PSE natural gas to PSE electricity? Learn more about our heat pump rebates.