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November Wind Storm

Letter to our customers

To our customers without power: we know you are frustrated. The limited information we have been able to provide on-line, and the fact that you do not yet see our crews working in your neighborhood, is causing you to wonder what is happening.

This system was so strong that it was comparable to a hurricane and did unprecedented damage to our high-voltage transmission system – the poles and wires that carry electricity from where it is produced to the communities we serve. Without fixing those lines first, we cannot get power back into many neighborhoods. Much of this work takes place in hard to reach, remote parts of western Washington.

We have 143 line crews working around the clock – 3.5 times what we have usually, thanks to crews from other utilities in Washington, Oregon, Idaho and Canada.

 

Progress continues

Throughout the morning crews made steady progress restoring power to customers impacted by Tuesday’s windstorm. Notably, power has been restored to an additional 10 substations and 9 transmission line segments allowing restoration of power to many schools, critical infrastructure and medical facilities. However, we understand that for those still affected it remains incredibly challenging, especially with the cold conditions. For customers needing support, please check with your local government or call 211 to find warming shelters and other resources. King 5 also has this list of resources.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Corporate Sustainability

Puget Energy and its primary operating subsidiary Puget Sound Energy (PSE) are committed to doing what is right by striving to continuously improve the sustainability of our business while delivering cleaner, safe and reliable energy while keeping energy equity in mind. As an electric and natural gas utility, a key element of sustainability is our critical role in Washington’s clean energy transition required under the Clean Energy Transformation Act (CETA), the Climate Commitment Act (CCA) and the Clean Fuel Standard (CFS).

CETA requires that PSE’s electric supply to customers be net zero carbon by 2030 and 100% clean (renewable and non-emitting) by 2045. CCA establishes a GHG emissions cap-and-invest program that requires covered entities, including electric and gas utilities, to purchase allowances to cover their GHG emissions with a cap on available allowances that declines annually through 2050 to support Washington’s commitment to reduce greenhouse gas (GHG) emissions by 95% by 2050. The CFS is designed to reduce GHG emissions in the transportation sector and PSE’s role is providing lower-carbon intensity fuels and supporting transportation electrification.

The following provides links to documents that describe PSE’s overall longer-term and specific near-term strategies and report on our progress.

Strategy: Helping drive Washington’s clean energy transition

Progress: Sustainability reporting and disclosures

Adaptation: Climate resiliency

Sustainable financing

Aerial view of rooftop solar panels at Pine Lake Community Solar generation site
A surveyor with tripod and telescope, wearing yellow helmet, taking notes with wind turbines in background