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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Updates for customers

Crews were out in full force today, focusing on the neighborhood distribution lines that serve smaller pockets of customers. They are reporting additional damage at many locations, which will need to be repaired as well. Much of this work is time-consuming and slow-going, as it requires extensive work yet restores power in much smaller numbers, such as to 5, 10, or 20 customers at a time.

As more and more neighborhoods are energized, some customers may feel like they are being left in the dark. If you’re seeing neighbors with their power on, it’s likely that they’re served by a different circuit that has been restored.

We know many of you are wondering what is happening in your area. As crews get onsite, they will be entering more specific information about restoration times on the outage map. This may take time as we still have nearly 900 locations with damage.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

PSE locations

As Washington state’s oldest local energy company, PSE serves approximately 1.1 million electric customers and over 900,000 natural gas customers in 10 counties across 6,000 square miles, primarily in the Puget Sound region of Western Washington. Our employees are dedicated to providing great customer service and delivering energy that’s safe, dependable and efficient.

 

Pay stations

Pay your PSE bill in person at a pay station near you. Search by address using our interactive map.


Tours and recreation

Explore outdoor educational and recreational opportunities at PSE facilities like the Wild Horse Wind and Solar Facility, Snoqualmie Falls, and more.


Bellevue headquarters

Corporate offices. No customer services available and no payments accepted at
this location.

355 – 110th Avenue NE
Bellevue, WA 98004 Map it


Service area

Puget Sound Energy serves 10 counties in western Washington.
Island (electric) Pierce (combined)
King (combined) Skagit (electric)
Kitsap (electric) Snohomish (natural gas)
Kittitas (combined) Thurston (combined)
Lewis (natural gas) Whatcom (electric)