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November Wind Storm

We understand the stress and disruption that outages can cause for you and your family and that it's especially challenging on cold days and nights. We continue our around-the-clock work to restore your power due to Tuesday’s damaging windstorm.

As of 11:59 p.m., we have 298,294 customers out of power, with more than 297,566 customers restored since the start of the storm. However, due to extensive wind and equipment damage, power for some customers may be out for an extended period. We are updating our outage map with the best information available and will continue to provide updates as restoration continues. Please note that outage numbers will fluctuate as restorations are occurring throughout the system. Our focus overnight continues to be on transmission lines to critical infrastructure and public safety. Our PSE dispatch team has fielded over 2,000 escalated 911 calls since Tuesday afternoon.

Our first step in restoring power is damage assessment: getting a look at what’s been done to the system and determining the extent of repairs that are needed. Crews continue to survey damage on the ground overnight and helicopter patrols will resume tomorrow morning. On Wednesday, helicopter patrols spent 9 hours in total flight assessing our transmission lines for damage. We will provide restoration updates through our outage map at pse.com/outages as information becomes available.

 

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Claims

What happens if damage occurs?


If you have experienced damage to your property

We want to resolve your claim quickly and fairly. To do this, PSE will investigate how the incident occurred, determine whether or not PSE is responsible, and if so, calculate compensation for your loss. To learn more, we have answered some frequently asked questions about our process and provided a claims inquiry form.

 

What happens when PSE property is damaged?

PSE will investigate how the incident occurred, determine who is responsible, calculate and bill amounts needed to repair PSE energy delivery system or other property. To learn more, we have answered some frequently asked questions about our process. Read FAQ's

 

Contact Information

Email claims@pse.com or call the Claims Department at 425-457-5700.

Claims
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