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We know how challenging it is to be without power, especially during severe weather conditions. Our crews are working around the clock to restore electricity to affected customers as quickly and safely as possible.

Due to the record flooding in our service area, we are facing significant challenges that may delay power restoration. Flooded roads and equipment locations, landslides blocking access routes, and unstable ground conditions are creating safety risks and access issues for our repair crews. Flooding and landslides may also impact our natural gas infrastructure.

There are approximately 1,700 customers without power in areas that we cannot access. With limited ability to see the damage to our system in these areas, we have removed information on our outage map regarding the Estimated Time of Restoration for these customers until we can assess the damage and start repairs.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

PSE’s Bill Discount Rate

Our Bill Discount Rate (BDR) program provides you with ongoing help on your monthly energy bill. Depending on your household income and household size, you can save 5% to 45% a month on your bill.

There is one simple application to fill out. In most cases, no proof of income is required to apply. And the application only takes a few minutes to complete online. If you’ve received energy assistance in the past, it’s likely you qualify.

If you have already applied you can view your application status.

See if you're eligible!

Find out if you are within the income guidelines before applying by providing the number of people in your household, your household’s net monthly income (income after taxes and program allowed deductions) and the county where you live.

This is an estimate of program eligibility. PSE does not save or share the information provided. Please apply or enroll to confirm that you qualify.

  • Learn more about our income guidelines

    Eligibility is based on your household’s monthly net income (income after taxes and program allowed deductions), the number of people in your household, and the county you live in. The income guidelines are set at 80% of area median income (AMI) for the county you live in or 200% of the federal poverty level (FPL), whichever is greater.

    What’s Income

    Alimony/Child Support
    Annuities
    Capital gains
    Dividends
    Earned wages/salary
    Foster care payments
    Military pay
    Pensions
    Rental income/Royalties
    Self-employment income (after expenses)
    Social Security
    Social Security Disability (SSDI)
    Student Aid/Scholarships
    Supplemental Security Income (SSI)
    Unemployment

    What’s not income

    Energy Assistance
    Income for people in high school or under 18
    Income tax refunds/credits
    One-time cash gifts
    Reverse mortgage
    Section 8 or housing subsidies
    WIC benefits

    Our income guidelines can be found here. If you have any questions about calculating your income, requirements of the program, or need help applying, email us at billdiscount@pse.com or give us a call at 888-225-5773. We’re here to help.

Additional financial assistance

You may also qualify for additional assistance programs. In fact, by applying for Bill Discount Rate, we will automatically start an application for HELP, our bill assistance program.

Both Bill Discount Rate and HELP provide significant discounts to customers who qualify, based on their household size and income. A single application takes two minutes to complete. No additional documentation is required.

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