Midstream customer

November Wind Storm

We understand the stress and disruption that outages can cause for you and your family and that it's especially challenging on cold days and nights. We continue our around-the-clock work to restore your power due to Tuesday’s damaging windstorm.

As of 11:59 p.m., we have 298,294 customers out of power, with more than 297,566 customers restored since the start of the storm. However, due to extensive wind and equipment damage, power for some customers may be out for an extended period. We are updating our outage map with the best information available and will continue to provide updates as restoration continues. Please note that outage numbers will fluctuate as restorations are occurring throughout the system. Our focus overnight continues to be on transmission lines to critical infrastructure and public safety. Our PSE dispatch team has fielded over 2,000 escalated 911 calls since Tuesday afternoon.

Our first step in restoring power is damage assessment: getting a look at what’s been done to the system and determining the extent of repairs that are needed. Crews continue to survey damage on the ground overnight and helicopter patrols will resume tomorrow morning. On Wednesday, helicopter patrols spent 9 hours in total flight assessing our transmission lines for damage. We will provide restoration updates through our outage map at pse.com/outages as information becomes available.

High efficiency heat pumps and water heaters

Instant discounts on high-efficiency electric heat pump technologies are now available to equipment installers and are applied at the wholesaler or distributor point-of-purchase. If the unit you are purchasing meets the criteria below, you may be eligible for a discount from your contractor.

Tell them you are a PSE customer and ask about receiving a discount on your new high-efficiency electric heat pump, gas storage water heater, or space heat boiler.

Learn more about the Inflation Reduction Act, which offers federal tax credits for people working to cut their home energy use and adopt renewable energy.

Heat Pumps

Table 1: SEER/HSPF rated commercial and residential air-cooled heat pumps (<5.4 tons)

EQUIPMENT TYPE	PROJECT TYPE	TIER	SEER	HSPF	Customer pass-through rebate ($/outdoor system)
Mini or Multi-Split Heat Pump <65 kBtuh (<5.4 tons)	Retrofit and new construction	1	16.0	9.5	$400
Mini or Multi-Split Heat Pump <65 kBtuh (<5.4 tons)	Retrofit and new construction	2	16.0	11.0	$600
Traditional Heat Pump Retrofit only <65 kBtuh (<5.4 tons)	Retrofit only	1	16.0	9.0	$300
Traditional Heat Pump Retrofit only <65 kBtuh (<5.4 tons)	Retrofit and new construction	2	16.0	10.0	$500

Table 2: SEER2/HSPF2 rated commercial and residential air-cooled heat pumps (<5.4 tons)⁴

EQUIPMENT TYPE	PROJECT TYPE	TIER	SEER 2	HSPF 2	Customer pass-through rebate ($/outdoor system)
Air source heat pump <65 kBtuh (<5.4 tons)	Retrofit only	1	15.2	8.1	$300
	Retrofit or new construction	2	15.2	8.5	$400
	Retrofit or new construction	3	16.0	9.5	$600

SEER/HSPF table is effective for equipment that only has SEER/HSPF rating in the AHRI directory.
The contractor is highly encouraged to pass the equipment rebate through to the customer.
To qualify as a mini- or multi-split heat pump, products must be listed in the AHRI database as Variable Speed Mini-Split or Multi-Split heat pumps. These products may be referred to as Ductless Heat Pumps in the marketplace.
SEER2/HSPF2 table is effective for equipment that has only a SEER2/HSPF2 or dual rating in the AHRI directory.
Qualification of air source heat pumps for this program does not assure qualification for Inflation Reduction Act (IRA) incentives.

What is SEER(2)? HSPF(2)?

Seasonal Energy Efficiency Ratio (SEER/SEER2) is most commonly used to measure the efficiency of a central air conditioner. The higher the SEER, the more efficient the system. SEER measures how efficiently a cooling system will operate over an entire season. In technical terms, SEER is a measure of the total cooling of a central air conditioner or heat pump (in Btu) during the normal cooling season as compared to the total electric energy input (in watt-hours) consumed during the same period. This measure of efficiency is specific to the temperate climate in the middle of the U.S. Recently testing procedures have been refined to introduce the SEER2 rating.

Heat Seasonal Performance Factor (HSPF/HSPF2) is the most commonly used measure of a heat pumps heating efficiency. The higher the HSPF, the more efficient the heat pump. In technical terms, HSPF represents the total heating output of a heat pump (including supplementary electric heat) during the normal heating season (in Btu) as compared to the total electricity consumed (in watt-hours) during the same period. Recently testing procedures have been refined to introduce the HSPF2 rating.

Source: www.energystar.gov
Ductless heat pump facts
A ductless heat pump is a highly energy-efficient heating and cooling system that runs without the energy losses associated with the ductwork of a central forced-air system. As it doesn't require ducts to carry conditioned air, it is the preferred system for additions to your home, newer homes that only require a small space conditioning system or areas of your home that you wish to condition in zones.

Other benefits include:

Ductless heat pumps use between 25 and 50 percent less energy to heat your home

An ultra-quiet fan evenly circulates air, eliminating hot and cold spots

Installation in your home is inexpensive, simple and quick, which makes for little or no disruption

Ductless systems come standard with air conditioning, so you can get rid of window units
Air-source heat pump facts

An air-source heat pump is a high-efficiency heating and cooling system that can deliver between one-and-a-half and three times more heat energy to a home than the electrical energy it uses.

A less efficient panel of electric coils kicks in to provide additional indoor heating when outdoor temperatures fall below 40 degrees Fahrenheit, so it's generally not a preferred system for regions with sub-freezing winter temperatures.

Water heaters

Commercial and residential water heaters

EQUIPMENT TYPE	Building type	Project type	Size Category	Minimum UEF**	Customer pass- through rebate* ($/unit)	Contractor spiff*** ($/unit)
Condensing or non-condensing storage gas water heaters	Residential	Retrofit	≥ 20 gallons and ≤ 55 gallons	Uniform Energy Factor ≥ 0.67	$135	$50

* The contractor is highly encouraged to pass the equipment rebate through to the customer. Restrictions apply.
** Values are AHRI rated efficiencies.
*** Contractor spiff will be passed through by the distributor to the contractor as a line item on the invoice.

Residential space heating boilers

Limit 1 condensing gas boiler per residence. Sales made on or after January 1, 2024, are eligible for the Program. Please reach out to Program Implementer with any questions.

EQUIPMENT TYPE	Building type	Size category	Project type	AFUE	Customer pass-through rebate ($/unit)
Condensing gas boiler	Residential	≤ 300,000 Mbtuh	Retrofit	≥ 95%	$450

TIP: The installation of a heat pump or air conditioner can sometimes cause a fluctuation in the power supply when your equipment starts. This may result in a visible flicker of the lighting in your home or your neighbors' homes.

To ensure that your heat pump installation does not have a negative effect on power quality, it's important to discuss this issue with your contractor. For additional assistance, call a PSE Customer Construction Services specialist at 1-888-321-7779.

ASK AN ENERGY ADVISOR

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

FIND A CONTRACTOR

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.

November Wind Storm