No, it doesn’t. Flex event notifications are a part of several PSE programs and do not necessarily indicate you are enrolled to receive rewards from Flex Rewards. If you’d like to either enroll or check enrollment status for Flex Rewards, visit the FlexSaver portal.

If you’d like to change how you receive notifications for Flex Rewards, you can choose to opt-out in the notification email/text that you received or by contacting Uplight's customer support directly at support@pseflex.com or by calling 1-888-793-9347. Note that receiving one mode of communication is a requirement to stay enrolled and receive rewards.

No, if you are enrolled in Flex Rewards, you cannot simultaneously enroll in our Flex programs for smart devices, like thermostats or EV chargers, and receive additional incentives. If you enroll your smart device, you will automatically be unenrolled from Flex Rewards.

Customers who are currently enrolled in a TOU rate plan (Sch. 307 or Sch. 327) are eligible to simultaneously enroll in Flex Rewards.

A Flex event is a period when PSE identifies an opportunity for customers to help support the electric grid by temporarily reducing electricity use.

There is no single condition that triggers a Flex event. PSE evaluates a variety of factors across the electric system, including: electricity demand, resource availability, energy market conditions, and weather. When these conditions indicate that reducing demand would benefit our electric grid, a Flex event may be called.

By participating in Flex programs, you help support a reliable grid while earning rewards. Flex events are what we call periods when PSE predicts heightened demand for electricity based on a range of different criteria.

Minimize appliance use: Delay using large appliances like your clothes dryer and dishwasher until after the Flex event is over.

Adjust your thermostat temperature: During Flex events, adjust your set point 3-4°F lower (winter) or higher (summer) to save energy. Most people find they can remain comfortable at a slightly adjusted temperature for the duration of the event.

For more ideas on how to save energy, visit pse.com/flextips 

Once enrolled, you'll earn $1 for every kilowatt-hour (kWh) of electricity saved during Flex events. A kWh is a way to measure how much electricity you are using over time. Examples of activities that use approximately one kWh of electricity include:

• 1 dishwasher cycle
• 30 minutes of using a 2,000-watt oven
• 17 minutes of using a 3,500-watt air conditioner

You can log into your FlexSaver account to view your cumulative season earnings. Within four to six weeks after the end of the season (March 31 for winter and Sept. 30 for summer), we’ll send you an email with instructions on how to redeem your reward.

Participation rewards are not rounded up to the nearest dollar.

You will be notified via email and/or SMS text message. To set your notification preferences, log into FlexSaver. You must opt in to receive at least one type of notification to participate.

Energy savings are calculated for each Flex event using a baseline. This baseline is created by averaging your energy consumption from previous days during the Flex event timeframe before the event. Your Event savings are based on an industry standard calculation and may be updated or changed by PSE at any time without notice.

Flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on holidays (see list below). Winter events can occur from Nov. 1 to March 31 and summer events can occur from May 1 to Sept. 30.

Holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Day

You will receive your enrollment reward in the form of an e-gift card or paycard within four to six weeks. Then, four to six weeks after the end of every season, you will receive payment for energy saved during Flex events ($1 per kilowatt-hour) in the form of a gift card or paycard.

Enrolling requires that your home be equipped with an Advanced Metering Infrastructure (AMI) meter, the current standard for metering technology that facilitates two-way communication between meters and PSE. As part of PSE’s Meter Upgrade Project, nearly 2 million meters in our service area were upgraded to AMI between 2018 and 2023. For more information, please visit the Meter Upgrade Project.

If you have opted out of PSE communication with your meter, you will be ineligible to enroll or unenrolled if previously enrolled in a PSE Flex program.

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Flex Rewards is administered on behalf of PSE by Uplight, which oversees program implementation, payment processing and customer support. Enrolled customers can manage their accounts through the FlexSaver portal provided by Uplight. For the fastest assistance, you can contact Uplight's customer support directly by emailing support@pseflex.com or by calling 1-888-793-9347.