PSE’s Contractor Alliance Network Wins National Award
Recognized as “Best in Class” Energy Services Program
BELLEVUE, Wash. (2/10/14) - Puget Sound Energy is excited to announce that its Contractor Alliance Network (CAN) program recently received recognition for ‘Outstanding Achievement in Program Design or Implementation’ from the Association of Energy Services Professionals (AESP).
The Contractor Alliance Network is an innovative contractor referral program that connects both PSE residential and business customers to pre-qualified independent trade partners who help them make safe, dependable and efficient energy choices. The program has been in existence since 1995 but was redesigned in 2012 to improve the customer experience, broaden energy efficiency awareness, streamline operations and maximize trade ally partnerships.
AESP recognized PSE’s CAN program for its meaningful contribution to the advancement of the energy services field and for demonstrating “best in class” in the design, implementation and evaluation of an energy efficiency services program.
Over the last year, PSE implemented innovative system improvements, new management and training protocols, and an improved rating system for CAN trade ally partners. PSE also expanded the network to provide energy efficiency services to multifamily and business customers. Additionally, PSE improved the customer experience by launching a convenient interactive digital storefront that expedited the referral and bidding process.
The CAN program has experienced robust participation from contractors and customers alike. From 2012 to 2013, the program had a 53 percent growth in network membership. From January to September 2013, more than $3.5 million in instant PSE energy efficiency rebates were provided to more than 9,000 PSE residential customers through the network.
AESP provides professional development programs, a network of energy practitioners, and promotes the transfer of knowledge and experience. Members of AESP work in the energy services industry and represent electric and natural gas utilities, public benefits associations, regulatory and non-profit entities, vendors, manufacturers and consulting firms.
About Puget Sound Energy
Puget Sound Energy is Washington state’s oldest local energy company. We serve 1.1 million electric customers and more than 760,000 natural gas customers in 10 counties. For more information, visit www.PSE.com. Also follow us on Facebook and Twitter.
Ray Lane, 1-888-831-7250