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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

As of 10 a.m., 85,000 customers remain without power, and more than 150 crews will be in the field today working to restore power. We will be prioritizing bringing the remaining schools back online and moving from neighborhood to neighborhood to repair distribution-level outages. We added more new crews overnight and also have crews wrapping up restoration efforts in other parts of our service area moving in to provide additional support to King County.

Crews made steady progress restoring power to customers overnight. Since the onset of the storm, we’ve restored power to more than 570,000 customers and brought all hospitals back online. We have nearly completed work on our high-voltage transmission system and repaired 47 of 49 substations – this work was necessary to complete so that power can reach your community.

While we’re making progress, the substantial amount of damage we are encountering from the hurricane force winds of the storm has made our work slower than expected, and we had to push back estimated restoration times for customers yesterday evening. We know that you are disappointed to be without power for this extended period. We appreciate your patience—we are working as hard as we can to restore your power as quickly as possible.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Quick links

  • How to prepare in advance of a PSPS

    • Make sure your PSE account contact information is up to date.
    • PSE will send impacted customers notifications about potential Public Safety Power Shutoffs. You can update your account contact information at pse.com or by calling 1-888-225-5773.
    • Stay informed about potential shutoffs at the Alerts and advisories page.
    • Prepare for any medical needs.
    • Create and practice a family emergency plan and build an emergency kit.
    • Sign up for emergency notifications from your county Emergency Management agency and the National Weather Service.
    • Learn how to manually open your garage door or any other electronically controlled doors or gates. Know which natural gas appliances will continue to operate if there is a power outage.

  • When PSPS is likely

    • Ensure mobile phones and other devices are fully charged. Consider portable device chargers.
    • Stock up on water, shelf-stable food, ice for coolers, medications, and other things you’ll need for at least three days.
    • Make sure your vehicle is fueled and ready to go, and keep cash on hand.
    • Ensure any backup power sources are ready to operate.
    • If you own a standby or portable generator, be sure you know how to operate it safely.
    • Unplug or turn off appliances, lights, and electronics. Keep a single light on so you know when the power is restored.
    • Fill containers and/or the bathtub with water to be used in case water service is impacted by the power outage.

     

  • During a PSPS

    • Keep your freezer and refrigerator doors closed; open them only when it is necessary.
    • Use flashlights instead of candles.
    • Close curtains, drapes, and blinds to keep sunlight from heating up your home. Open windows in the cooler mornings and evenings to cool the house naturally.
    • Conserve water, especially in areas where well pumps and pumping stations may be without power.

  • Customers with medical needs

    • Customers with Medical Life Support status noted in their PSE account will receive earlier notification of PSPS, when possible, via phone call in addition to regular customer alerts. If you have medical equipment in your home that relies on electricity, call PSE’s Customer Care team at 1-888-225-5773 and they can walk you through the process to add Life Support status to your account.
    • PSE cannot guarantee uninterrupted utility service, and we strongly encourage customers with medical needs to create an emergency plan.
    • Consider investing in a backup power source to be prepared for outages and emergencies. Keep any medications that need to be refrigerated in mind.

  • When power is restored

    • Turn your appliances and electronics back on, one at a time.
    • Before using any foods, check your refrigerator and freezer thermometers. Review this Red Cross guide to determine if food is safe to consume.