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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

As of 10 a.m., 85,000 customers remain without power, and more than 150 crews will be in the field today working to restore power. We will be prioritizing bringing the remaining schools back online and moving from neighborhood to neighborhood to repair distribution-level outages. We added more new crews overnight and also have crews wrapping up restoration efforts in other parts of our service area moving in to provide additional support to King County.

Crews made steady progress restoring power to customers overnight. Since the onset of the storm, we’ve restored power to more than 570,000 customers and brought all hospitals back online. We have nearly completed work on our high-voltage transmission system and repaired 47 of 49 substations – this work was necessary to complete so that power can reach your community.

While we’re making progress, the substantial amount of damage we are encountering from the hurricane force winds of the storm has made our work slower than expected, and we had to push back estimated restoration times for customers yesterday evening. We know that you are disappointed to be without power for this extended period. We appreciate your patience—we are working as hard as we can to restore your power as quickly as possible.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Life support & medical emergencies

PSE works hard to provide reliable service to all customers and we understand that is especially important for customers that have Life Support equipment or Medical Emergencies at home.

When a customer account is approved for Life Support status, a seal is placed on the electric meter to ensure that field personnel know that critical medical equipment is in use at the residence. Customers with Life Support status on their account also receive advanced notice for scheduled outages, including Public Safety Power Shutoffs, when possible, and 48 hours' notice before disconnection of service due to failure to pay.


Life Support Status Eligibility

Eligibility criteria for Life Support status include:

  • Active PSE electric service at the location.
  • Individual requiring life support equipment lives at the service location.
  • Life support equipment at service location is dependent on electric service.
  • Complete Life Support Request form with input from medical provider returned to PSE for approval.
  • Customer completes annual Life Support status review form and returns to PSE for approval.

Examples of in-home Life Support equipment include:

  • Dialysis equipment
  • Ventilators
  • Infant apnea monitors
  • Feeding or infusion pumps
  • Suction machines
  • Oxygen concentrators
  • Ventricular assist devices

Apply for Life Support Status

To apply for Life Support status:

  1. Complete the Life Support Request form with input from medical provider returned to PSE for approval.
  2. Contact PSE at 1-888-225-5773 to request Life Support status.

Completing the actions above for Life Support status is not a guarantee of service and does not give priority in restoration efforts. PSE strongly suggests that customers have an appropriate emergency plan in place for Life Support.


IMPORTANT: Customers with Medical Life Support status noted in their PSE account will receive earlier notification of Public Safety Power Shutoffs (PSPS), when possible, via phone call in addition to regular customer alerts. Learn more about PSPS and how you can prepare.


Medical Emergencies

If you or a member of your household has a serious medical condition and you receive a disconnection notice or your service has been disconnected, contact us immediately at 1-888-225-5773.

PSE can postpone disconnection or reinstate customer utility service after we have been informed that there is a medical emergency situation in the home.

Once you notify PSE about the medical emergency, you must provide the following within five business days:

  • A medical emergency certificate from a medical professional who provides your health care.
  • Payment for a minimum of 10 percent of the past-due balance.
  • Agreement to pay the remaining balance within 120 days along with subsequent bills when due.