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November Wind Storm

We understand the stress and disruption that outages can cause for you and your family and that it's especially challenging on cold days and nights. We continue our around-the-clock work to restore your power due to Tuesday’s damaging windstorm.

As of 11:59 p.m., we have 298,294 customers out of power, with more than 297,566 customers restored since the start of the storm. However, due to extensive wind and equipment damage, power for some customers may be out for an extended period. We are updating our outage map with the best information available and will continue to provide updates as restoration continues. Please note that outage numbers will fluctuate as restorations are occurring throughout the system. Our focus overnight continues to be on transmission lines to critical infrastructure and public safety. Our PSE dispatch team has fielded over 2,000 escalated 911 calls since Tuesday afternoon.

Our first step in restoring power is damage assessment: getting a look at what’s been done to the system and determining the extent of repairs that are needed. Crews continue to survey damage on the ground overnight and helicopter patrols will resume tomorrow morning. On Wednesday, helicopter patrols spent 9 hours in total flight assessing our transmission lines for damage. We will provide restoration updates through our outage map at pse.com/outages as information becomes available.

 

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Needing help with your energy bills?

Many people face challenges keeping up with energy costs. If you’re struggling with your energy bill, our bill assistance programs and free home weatherization services can make a real difference. Check our income guidelines to see if you qualify.

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Step 1
Get Enrolled

Haven't enrolled yet? Our Bill Discount Rate and HELP Programs can help you pay off the balance of that bill.

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Step 2
For More Assistance

If you’re already enrolled in Bill Discount Rate and HELP, check out LIHEAP and Home Weatherization Assistance.

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Step 3
Additional Options

If you're not eligible for payment assistance programs, don't worry! We still have options to help you lower your energy bills.


Step 1 - Enroll in PSE's Bill Assistance Programs

Bill Discount Rate
Our Bill Discount Rate provides ongoing help on your monthly energy bill.
bill assistance
PSE Home Energy Lifeline Program (HELP)
PSE HELP provides assistance for residential customers to pay energy bills.
bill assistance
Past Due Bill Forgiveness
Our Forgiveness plan can help erase past due balances after 12 on-time payments.
bill assistance
Check your status

Already apply for Bill Discount Rate, PSE HELP, or Past Due Bill Forgiveness? Check your status.

Step 2 - Learn more about LIHEAP/Weatherization

LIHEAP
Payment assistance program administered through county agencies.
LIHEAP
Home Weatherization Assistance
Free home upgrades to those that qualify, that increase comfort and lower energy bills.
Home Weatherization Assistance

Step 3 - Additional financial assistance

The Salvation Army Warm Home Fund
Provides short-term, emergency bill payment assistance to PSE customers facing financial difficulties.
The Salvation Army Warm Home Fund
Payment arrangements
Payment plan that is set up for charges that have already been billed to the customer.
Payment arrangements
Income-Eligible Community Solar
Save money on your electric bill and bring local renewable energy to our communities.
Community Solar
Efficiency Boost
Offers higher rebates on energy-efficient upgrades to income-qualified customers.
Efficiency Boost