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We are aware of an issue with our outage map. It is not reflecting all of the customers whose power has been restored, and is not showing a set of customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. The map issue appears to stem from a technology change-over for the mapping system that was implemented this fall.

We know it is frustrating for our customers and we are working hard to reconcile the data showing on the map. We ask that you continue to report outages if needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Customer Updates

As of 10 a.m., 85,000 customers remain without power, and more than 150 crews will be in the field today working to restore power. We will be prioritizing bringing the remaining schools back online and moving from neighborhood to neighborhood to repair distribution-level outages. We added more new crews overnight and also have crews wrapping up restoration efforts in other parts of our service area moving in to provide additional support to King County.

Crews made steady progress restoring power to customers overnight. Since the onset of the storm, we’ve restored power to more than 570,000 customers and brought all hospitals back online. We have nearly completed work on our high-voltage transmission system and repaired 47 of 49 substations – this work was necessary to complete so that power can reach your community.

While we’re making progress, the substantial amount of damage we are encountering from the hurricane force winds of the storm has made our work slower than expected, and we had to push back estimated restoration times for customers yesterday evening. We know that you are disappointed to be without power for this extended period. We appreciate your patience—we are working as hard as we can to restore your power as quickly as possible.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Home weatherization assistance

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Having a home that’s uncomfortable — too cold or too hot — and having high energy bills are usually the results of a home that’s not properly protected from the weather. For example, when your home has unsealed air leaks that allow heated air to escape, your heater has to work longer and harder to keep your home, and the people in it, comfortable. The solution to this problem is called weatherization. It’s the process of protecting your entire home so that the air you heat stays where you want it: inside your home.

The Home Weatherization Assistance program is a partnership between PSE, federal and state funding sources. It’s a way for us to connect our income-qualified customers to the local agencies that can assess your home and provide free, whole-home upgrades to help lower your monthly energy bill.

Do I qualify?

  1. Review the income guidelines below to see if you may qualify for assistance. Please note: The income guidelines are a general guide and do not confirm eligibility. Eligibility for this program is decided by your local agency and each agency has varying income requirements.

  2. Contact a local agency to confirm if your household is eligible.

  1. If your local agency determines your household is eligible, they will guide you through the application process.
Weatherization assistance income guidelines

If your household monthly gross income (income before taxes and authorized deductions) is less than the limits for your county you may qualify. Contact the agency in your area to confirm if your household is eligible.


Number of Persons in Household

Island County

King County

Kitsap County

Kittitas County

Lewis County

Pierce County

Skagit County

Snohomish County

Thurston County

Whatcom County

1

$ 4,763

$ 6,475

$ 5,588

$ 4,617

$ 4,200

$ 5,408

$ 4,679

$ 6,475

$ 5,258

$ 4,929

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

$ 3,407

2

$ 5,442

$ 7,400

$ 6,383

$ 5,279

$ 4,800

$ 6,179

$ 5,346

$ 7,400

$ 6,013

$ 5,629

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

$ 4,456

3

$ 6,121

$ 8,325

$ 7,183

$ 5,938

$ 5,504

$ 6,950

$ 6,013

$ 8,325

$ 6,763

$ 6,338

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

$ 5,504

4

$ 6,800

$ 9,246

$ 7,979

$ 6,600

$ 6,553

$ 7,721

$ 6,679

$ 9,246

$ 7,513

$ 7,038

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

$ 6,553

5

$ 7,601

$ 9,988

$ 8,621

$ 7,601

$ 7,601

$ 8,342

$ 7,601

$ 9,988

$ 8,117

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

$ 7,601

6

$ 8,650

$ 10,729

$ 9,258

$ 8,650

$ 8,650

$ 8,958

$ 8,650

$ 10,729

$ 8,717

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

$ 8,650

7

$ 8,846

$ 11,467

$ 9,896

$ 8,846

$ 8,846

$ 9,575

$ 8,846

$ 11,467

$ 9,317

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

$ 8,846

8

$ 9,043

$ 12,208

$ 10,533

$ 9,043

$ 9,043

$ 10,192

$ 9,043

$ 12,208

$ 9,917

$ 9,292

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

$ 9,043

9

$ 9,683

$ 12,946

$ 11,171

$ 9,683

$ 9,683

$ 10,813

$ 9,683

$ 12,946

$ 10,521

$ 9,854

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

$ 9,239

10

$ 10,580

$ 13,688

$ 11,813

$ 10,580

$ 10,580

$ 11,429

$ 10,580

$ 13,688

$ 11,121

$ 10,580

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

$ 9,436

 
 

Customers below this income are less likely to qualify, please contact your local agency to confirm eligibility.

  

Customers below this income are more likely to qualify, please contact your local agency to confirm eligibility.
financial assistance
FAQ

If you don’t qualify for Home Weatherization Assistance, be sure to check out our increased rebates for income-qualified customers through Efficiency Boost.