Carbon Balance Program Frequently Asked Questions



How do I sign up?

You can sign up your home or business online you can call a PSE Energy Advisor at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m.

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Can I learn my exact gas usage?

Yes, when you call a PSE Energy Advisor they can look up your gas use for the most recent 12 months and calculate the associated pounds of CO2.

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Can I cancel whenever I want?

Yes, you may cancel at any time. Just contact our Energy Advisors at 1-800-562-1482.

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How does a carbon offset work?

Carbon offsets are created with the destruction or reduction of harmful greenhouse gases emitted from sources such as fossil fuels, animal waste, landfills or industrial gases. One carbon offset block represents the reduction of greenhouse gases equivalent to one metric ton of carbon dioxide (CO2e).

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Where do the carbon offsets for Puget Sound Energy’s Carbon Balance Program come from?

The carbon offsets for PSE's Carbon Balance Program are sourced from a waste heat capture project in Culbertson County, MT and the Cedar Grove anaerobic digestion project in Maple Valley, WA.

Puget Sound Energy purchases carbon offsets through the Bonneville Environmental Foundation (BEF), one of the nation’s leading offset suppliers. PSE works with BEF to make certain that your carbon offset purchase helps fund new renewable energy or other emission reduction projects that would not otherwise happen. BEF is a 501(c)3 nonprofit organization based in Portland, Oregon. For more information, visit

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Are the carbon offsets reviewed by a third party?

Yes. Bonneville Environmental Foundation works with carbon offset projects that have been certified or verified by independent certification/verification organizations. The carbon offsets from the Cedar Grove Organic Waste Composting project have been verified by Climate Action Reserve. For more information, visit The carbon offsets from the Culbertson Waste Heat Facility have been verified by the Verified Carbon Standard. For more information, visit

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What do I get for my Carbon Balance dollars?

You will be supporting projects that prevent greenhouse gas emissions that wouldn't be financially viable without your help. These projects will offset the emissions caused by your home's natural gas use, so the natural gas used in your home will make no net contribution to climate change.

You won't actually receive anything that you can hold in your hand, like a certificate or a document. However, all contributors will receive a report at the end of the year documenting how many tons of greenhouse gas emissions were prevented by Carbon Balance investments.

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How much profit does Puget Sound Energy make off my Carbon Balance purchase?

None. All customer purchases are used to support individual projects, to help educate the public about greenhouse gas reductions, and to administer the program.

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How will I know what's happened to our Carbon Balance dollars?

Each year, Puget Sound Energy will send you a report on Carbon Balance investments and the resulting carbon offsets.