Questions About Your Bill?

Some customers received two bills in late March and early April.
Learn why this happened and what you need to know.

Updated April 29, 2013


Did you receive two bills for the same location in March or April?

It’s not a mistake. The charges on your two statements received close together cover different periods and include different payment-due dates. No late fees are being charged and we can help with payment options.

Why did this happen?

On April 1, PSE switched to a new customer information and billing system. Closing out the old system required billing some customers for a shorter-time period than the typical 30-day cycle. Those customers received a second bill covering the rest of the billing period. The two bills is a one-time occurrence. No customers were double-billed.

Was I double-billed?

No. Each statement covers a different billing period and has a different due date. You can confirm this by looking at the second page of your bill. If you don’t have a copy of your bill, you can view it online at PSE.com.

My bills came within days of each other. Why?

That occurred because we closed out your March charges accrued by our old billing software and sent you a statement for those March charges, payable in April .

Are there payment options?

Yes! We can work with you to manage your payment. Please call one of our agents at 1-888-225-5773 or email customercare@pse.com.

Will I be charged a late fee?

No. PSE is waiving late fees for customers who received two bills for the same service address in March or April.

What is PSE doing about the situation?

First of all, we should have done a better job communicating with our customers. We are sorry for that. We have increased staffing in our Customer Access Center by 30%--that’s nearly the same amount of agents that would be on hand for a major storm. We are also helping customers with payment options and waiving late fees for any customers who received two bills in March or April.

Will this happen again?

No, it is a one-time occurrence.​